BEAWARE of Radio World iin Toronto by ve2que
 

I have buy on dec 5 a IC-R3 used at the price of 479.00, I have
received a confirmation from them for shipping and as my credit card
was billed but no amount so I figure it was the autorized amount by me
of 479.00. Then 2 days after I have receive an Icon 2001 destinated to
a BC ham. I phone radio world telling I was shipped the wrong item,
but they tlod-me to ship the customer transmitter and they will
send-me another unit and at no times someone tell-me I will be
charged, after all they were wrong not me plus I got to ship back the
other unit. Then 2 days after I received the IC-R3 with a an invoice
on the invoice there is an amount of 598.00 so I phone to radio world
2 times (got the proof on my cell phone bill) but it was the recorder
so I leave a message saying I did not want to pay 598.00 for that I
have buy a receiver at 479.00. Then 5 min after I phone I look on the
bill they send with that receiver it was wrote: ''paid by visa in full
Inv 179308 customer was sent wrong item transaction approuved as per
Angello so I figurer they say it was charged at the original price of
479.00 so I phone back and leave a message on their recorder saying I
understand they charge-me 479.00 so I will keep-it. Now the second
unit was billed on 11 of december, so from the time I receive the
radio till the 5 of january I fgure I have pay 479.00 for that
receiver. On jan 5 I receive the slip from radio world at the amount
of 598.00 so I have send an email and phone also, saying they take
their time to let-me know the price was not what I expected. They
offer-me to split the difference wich I have refused not much because
I did not want the radio but because inside I feel something worng was
done to me and my trust in Radio-World was broken. Anyway I have offer
to keep-it at the original price I was supposed to pay 479.00 they
refused. But they give-me an autorisation for return the receiver in a
new condition with original wrapping (it is hard to have a plastic on
a radio and keep-it so it was a plastic missing and a piece of foam or
whatever but the original box, warranty, manual all was there. I have
take pictures of it, and having someone with me when pakaging plus the
post officer was show the boxing inside the the shipping box. Now they
phone-me this morning saying that radio was not new, some original
wrapping was missing. I told the guy I knew they will find something
to not refund-me and told him I did not care if they keep 50.00 (so I
guess I did my share). Now my english may-be bad but there is one
thing shure, when you buy from them be aware the price may not be what
you think it will be and second they will do everything to refuse-it
I have copies of emails sent, copy of the original email saying 479.00
wich came with a confirmation from them, second I also got an email
giving-me the autorisation to return because they excuses for the
series of problems they give-me (bull ****, they will not refund) I
have also pictures of the radio when boxed......
How do call someone who charge-you a different price that what you
thik you have pay?

Get your credit card company involved!

You didn't sign anything so it's not legal anyway. Anybody could phone in a
order if they found your card on the street. You may have to give them the
$50. because you did lose the packing, but that's a bad deal because
customer goodwill should allow for that amount of money.

Have you sent them a bill for your shipping and handling of the Icon2001
yet?

One thing to different next time Hold the item sent by mistake. When they
get your order fixed, then you help them out by shipping it back to company
shipping collect. AND always keep packing, boxes, etc. until the warranty
runs out, or the bills are all settled if it's used.


"Andre" wrote in message
...
I have buy on dec 5 a IC-R3 used at the price of 479.00, I have
received a confirmation from them for shipping and as my credit card
was billed but no amount so I figure it was the autorized amount by me
of 479.00. Then 2 days after I have receive an Icon 2001 destinated to
a BC ham. I phone radio world telling I was shipped the wrong item,
but they tlod-me to ship the customer transmitter and they will
send-me another unit and at no times someone tell-me I will be
charged, after all they were wrong not me plus I got to ship back the
other unit. Then 2 days after I received the IC-R3 with a an invoice
on the invoice there is an amount of 598.00 so I phone to radio world
2 times (got the proof on my cell phone bill) but it was the recorder
so I leave a message saying I did not want to pay 598.00 for that I
have buy a receiver at 479.00. Then 5 min after I phone I look on the
bill they send with that receiver it was wrote: ''paid by visa in full
Inv 179308 customer was sent wrong item transaction approuved as per
Angello so I figurer they say it was charged at the original price of
479.00 so I phone back and leave a message on their recorder saying I
understand they charge-me 479.00 so I will keep-it. Now the second
unit was billed on 11 of december, so from the time I receive the
radio till the 5 of january I fgure I have pay 479.00 for that
receiver. On jan 5 I receive the slip from radio world at the amount
of 598.00 so I have send an email and phone also, saying they take
their time to let-me know the price was not what I expected. They
offer-me to split the difference wich I have refused not much because
I did not want the radio but because inside I feel something worng was
done to me and my trust in Radio-World was broken. Anyway I have offer
to keep-it at the original price I was supposed to pay 479.00 they
refused. But they give-me an autorisation for return the receiver in a
new condition with original wrapping (it is hard to have a plastic on
a radio and keep-it so it was a plastic missing and a piece of foam or
whatever but the original box, warranty, manual all was there. I have
take pictures of it, and having someone with me when pakaging plus the
post officer was show the boxing inside the the shipping box. Now they
phone-me this morning saying that radio was not new, some original
wrapping was missing. I told the guy I knew they will find something
to not refund-me and told him I did not care if they keep 50.00 (so I
guess I did my share). Now my english may-be bad but there is one
thing shure, when you buy from them be aware the price may not be what
you think it will be and second they will do everything to refuse-it
I have copies of emails sent, copy of the original email saying 479.00
wich came with a confirmation from them, second I also got an email
giving-me the autorisation to return because they excuses for the
series of problems they give-me (bull ****, they will not refund) I
have also pictures of the radio when boxed......
How do call someone who charge-you a different price that what you
thik you have pay?

I did not think to charge them for packing(because they have an open
account with uPS so I only can charge packing) It was otorized on
internet so it was shure I did the order but for 479.00
thanks for your reply!


On Sat, 10 Jan 2004 01:50:29 -0400, "Bill"
wrote:

Get your credit card company involved!

You didn't sign anything so it's not legal anyway. Anybody could phone in a
order if they found your card on the street. You may have to give them the
$50. because you did lose the packing, but that's a bad deal because
customer goodwill should allow for that amount of money.

Have you sent them a bill for your shipping and handling of the Icon2001
yet?

One thing to different next time Hold the item sent by mistake. When they
get your order fixed, then you help them out by shipping it back to company
shipping collect. AND always keep packing, boxes, etc. until the warranty
runs out, or the bills are all settled if it's used.


"Andre" wrote in message
.. .
I have buy on dec 5 a IC-R3 used at the price of 479.00, I have
received a confirmation from them for shipping and as my credit card
was billed but no amount so I figure it was the autorized amount by me
of 479.00. Then 2 days after I have receive an Icon 2001 destinated to
a BC ham. I phone radio world telling I was shipped the wrong item,
but they tlod-me to ship the customer transmitter and they will
send-me another unit and at no times someone tell-me I will be
charged, after all they were wrong not me plus I got to ship back the
other unit. Then 2 days after I received the IC-R3 with a an invoice
on the invoice there is an amount of 598.00 so I phone to radio world
2 times (got the proof on my cell phone bill) but it was the recorder
so I leave a message saying I did not want to pay 598.00 for that I
have buy a receiver at 479.00. Then 5 min after I phone I look on the
bill they send with that receiver it was wrote: ''paid by visa in full
Inv 179308 customer was sent wrong item transaction approuved as per
Angello so I figurer they say it was charged at the original price of
479.00 so I phone back and leave a message on their recorder saying I
understand they charge-me 479.00 so I will keep-it. Now the second
unit was billed on 11 of december, so from the time I receive the
radio till the 5 of january I fgure I have pay 479.00 for that
receiver. On jan 5 I receive the slip from radio world at the amount
of 598.00 so I have send an email and phone also, saying they take
their time to let-me know the price was not what I expected. They
offer-me to split the difference wich I have refused not much because
I did not want the radio but because inside I feel something worng was
done to me and my trust in Radio-World was broken. Anyway I have offer
to keep-it at the original price I was supposed to pay 479.00 they
refused. But they give-me an autorisation for return the receiver in a
new condition with original wrapping (it is hard to have a plastic on
a radio and keep-it so it was a plastic missing and a piece of foam or
whatever but the original box, warranty, manual all was there. I have
take pictures of it, and having someone with me when pakaging plus the
post officer was show the boxing inside the the shipping box. Now they
phone-me this morning saying that radio was not new, some original
wrapping was missing. I told the guy I knew they will find something
to not refund-me and told him I did not care if they keep 50.00 (so I
guess I did my share). Now my english may-be bad but there is one
thing shure, when you buy from them be aware the price may not be what
you think it will be and second they will do everything to refuse-it
I have copies of emails sent, copy of the original email saying 479.00
wich came with a confirmation from them, second I also got an email
giving-me the autorisation to return because they excuses for the
series of problems they give-me (bull ****, they will not refund) I
have also pictures of the radio when boxed......
How do call someone who charge-you a different price that what you
thik you have pay?

Yes I know about this customer. Yes most of this did happen
unfortunately but the only problem I dispute was the last points.
First mistake: Yes, we shipped this custoemra IC-2100H by mistake. We
shipped another customer his R-3. After shipping over 200 boxes we had
one mixup. I take full responsibilty here. We shipped his R-3 without
charging him because of this mixup.
Second mistake: He ordered a used R-3 at $479 and we shipped him a new
R-3 at $569. Getting his radio out we missed this piont as I was more
concerned that customer got his radio asap. I offered the new radio to
him for $40 off a price of $529 with full warranty or to ship out the
used radio at $479 and we pick up all the shipping charges. He declined
as he said he will only pay the $479 and we declined and I said I will
refund all his money as long as everything is returned as new.
That is where the problem begins.
Almost all internal packaging is missing. It looks like the customer
used the product and threw the packaging. When the new R-3 was received
in this condtion we called customer to mail back missing packaging and
he said this is how it got this. We offer a full refund if he mails in
the missing items or a charge of $50 (approximately 10%) restocking fee.
The offer is still there to return all missing items and receive full
refund but he believes he is correct.
If there was a little missing I would let this go due to all the errors
but the radio is in new condition but all the internal compartments and
plastic bags are missing and he should be responsible and if he new he
was not going to keep this he should have made an effort to return as
much of the original items.
Unfortunately mistake do happen and I take full responsibiilty for that
msitake. But he too must take responsibilty for his mistakes.

Please do me a favour and forward this to the usernet for us and let
others know that he can still mail in the missing items and we will
refund his charges in full.

Angelo, President of Radioworld

--
John Medica
System & Network administrator
Listening-Post
Toronto Ontario, Canada

(416)653-0114 (Voicemail)
(416)653-0114 (Fax)

NAMA, Listening-Post, Ontario Unlisted Frequency Guide
Webmaster: http://www.oufg.webhop.net
Webmaster: http://www.listening-post.net

And now you know the rest of the story ;) Seems to me The dealer tried to
make it right but the buyer tried get a brand new RX for the used price.
It Should have been immediately obvious that the RX he received was Brand
New. They even offered him a chance to buy the new radio at a savings and
for about $50.00 more than a used one. Let me see new radio for 50 bux
more... full warranty and all shipping taken care of by dealer. Buyer rips
open box discards packing and whines when they require a restocking fee.
The $50.00 represents the extra he would pay to keep the brand new radio.

I'll bet this guy would complain that the bills were wrinkled if someone
gave him a million dollars :)

Pay the extra 50 bux keep the brand new radio.



--
Panzer

Angelo, President of Radio world said in his letter
their was a mix up and 'quote saying: I take full responsibility
here' So stop crying the blues'

You go bad mouthing the company and you really expect anything
in return 'I would tell you F yourself'


--
John Medica
System & Network administrator
Listening-Post
Toronto Ontario, Canada

NAMA, Listening-Post, Ontario Unlisted Frequency Guide
Webmaster: http://www.oufg.webhop.net
Webmaster: http://www.listening-post.net

See More wrote:



What you have done is called "bait and switch" . You advertised a used component and then shipped a new component at a higher price.




Nonsense, look up "Bait and switch".

It was an error and the dealer made a pretty fair offer to correct it.


Dave

"news.vif.com" wrote in message
...
Yes I know about this customer. Yes most of this did happen
unfortunately but the only problem I dispute was the last points.
First mistake: Yes, we shipped this custoemra IC-2100H by mistake. We
shipped another customer his R-3. After shipping over 200 boxes we had
one mixup. I take full responsibilty here. We shipped his R-3 without
charging him because of this mixup.
Second mistake: He ordered a used R-3 at $479 and we shipped him a new
R-3 at $569. Getting his radio out we missed this piont as I was more
concerned that customer got his radio asap. I offered the new radio to
him for $40 off a price of $529 with full warranty or to ship out the
used radio at $479 and we pick up all the shipping charges. He declined
as he said he will only pay the $479 and we declined and I said I will
refund all his money as long as everything is returned as new.
That is where the problem begins.
Almost all internal packaging is missing. It looks like the customer
used the product and threw the packaging. When the new R-3 was received
in this condtion we called customer to mail back missing packaging and
he said this is how it got this. We offer a full refund if he mails in
the missing items or a charge of $50 (approximately 10%) restocking fee.
The offer is still there to return all missing items and receive full
refund but he believes he is correct.
If there was a little missing I would let this go due to all the errors
but the radio is in new condition but all the internal compartments and
plastic bags are missing and he should be responsible and if he new he
was not going to keep this he should have made an effort to return as
much of the original items.

The first thing you do when you receive something is throw away the packaging,
it's a rip-off to charge someone $50 for a plastic bag.

Max Longman wrote:

The first thing you do when you receive something is throw away the packaging,
it's a rip-off to charge someone $50 for a plastic bag.

Then you read the manual and discover the registration number, cash
rebate certificate, etc. was printed on the packaging!

Dave

"Max Longman" wrote in message ...
"news.vif.com" wrote in message
...
Yes I know about this customer. Yes most of this did happen
unfortunately but the only problem I dispute was the last points.
First mistake: Yes, we shipped this custoemra IC-2100H by mistake. We
shipped another customer his R-3. After shipping over 200 boxes we had
one mixup. I take full responsibilty here. We shipped his R-3 without
charging him because of this mixup.
Second mistake: He ordered a used R-3 at $479 and we shipped him a new
R-3 at $569. Getting his radio out we missed this piont as I was more
concerned that customer got his radio asap. I offered the new radio to
him for $40 off a price of $529 with full warranty or to ship out the
used radio at $479 and we pick up all the shipping charges. He declined
as he said he will only pay the $479 and we declined and I said I will
refund all his money as long as everything is returned as new.
That is where the problem begins.
Almost all internal packaging is missing. It looks like the customer
used the product and threw the packaging. When the new R-3 was received
in this condtion we called customer to mail back missing packaging and
he said this is how it got this. We offer a full refund if he mails in
the missing items or a charge of $50 (approximately 10%) restocking fee.
The offer is still there to return all missing items and receive full
refund but he believes he is correct.
If there was a little missing I would let this go due to all the errors
but the radio is in new condition but all the internal compartments and
plastic bags are missing and he should be responsible and if he new he
was not going to keep this he should have made an effort to return as
much of the original items.

The first thing you do when you receive something is throw away the packaging,
it's a rip-off to charge someone $50 for a plastic bag.

It's too bad but the trolls will eat this company alive in the usenet
groups. No matter what the merchant will say there will be someone to
slander his name. It sounds to me like an honest mistake and the
company tried to make it right but now it doesn't even matter because
it's open season and they are closing in. I would say to the store
owner just ignore what they say and do business as usual you did
nothing wrong. they will eventually get bored and move on to another
target

On 21 Jan 2004 06:51:43 -0800, (Jim) wrote:

"Max Longman" wrote in message ...
"news.vif.com" wrote in message
...
Yes I know about this customer. Yes most of this did happen
unfortunately but the only problem I dispute was the last points.
First mistake: Yes, we shipped this custoemra IC-2100H by mistake. We
shipped another customer his R-3. After shipping over 200 boxes we had
one mixup. I take full responsibilty here. We shipped his R-3 without
charging him because of this mixup.
Second mistake: He ordered a used R-3 at $479 and we shipped him a new
R-3 at $569. Getting his radio out we missed this piont as I was more
concerned that customer got his radio asap. I offered the new radio to
him for $40 off a price of $529 with full warranty or to ship out the
used radio at $479 and we pick up all the shipping charges. He declined
as he said he will only pay the $479 and we declined and I said I will
refund all his money as long as everything is returned as new.
That is where the problem begins.
Almost all internal packaging is missing. It looks like the customer
used the product and threw the packaging. When the new R-3 was received
in this condtion we called customer to mail back missing packaging and
he said this is how it got this. We offer a full refund if he mails in
the missing items or a charge of $50 (approximately 10%) restocking fee.
The offer is still there to return all missing items and receive full
refund but he believes he is correct.
If there was a little missing I would let this go due to all the errors
but the radio is in new condition but all the internal compartments and
plastic bags are missing and he should be responsible and if he new he
was not going to keep this he should have made an effort to return as
much of the original items.

The first thing you do when you receive something is throw away the packaging,
it's a rip-off to charge someone $50 for a plastic bag.

It's too bad but the trolls will eat this company alive in the usenet
groups. No matter what the merchant will say there will be someone to
slander his name. It sounds to me like an honest mistake and the
company tried to make it right but now it doesn't even matter because
it's open season and they are closing in. I would say to the store
owner just ignore what they say and do business as usual you did
nothing wrong. they will eventually get bored and move on to another
target



I absolutely agree,,,,,,,,,,, I have done business with them before
and found them very responsible and professional...
and I will not have any problem purchasing anything in the
future if they have what I want at the right price.....

i have ordered many radios from radioworld never a problem ...honest company

I second the motion, I have spent over $5000.00 dollars in that store and
have never had a problem with them, even when I order online with credit
card.
"GlobalCabl" wrote in message
...
i have ordered many radios from radioworld never a problem ...honest
company

radio world is an excellent place to deal with.
bought an R8B and a VR-5000 and some other stuff just this summer and all
the guys are great to deal with!
as a matter of fact i hope to go there tomorrow and get a new antenna for my
scanner!

chuck


"Steve St. Denis" wrote in message
. ..
I second the motion, I have spent over $5000.00 dollars in that store and
have never had a problem with them, even when I order online with credit
card.
"GlobalCabl" wrote in message
...
i have ordered many radios from radioworld never a problem ...honest
company

i have had no problems with radioworld.excellent service.they have
admitted a mistake and tried to rectify it in a matter which would
benefit this customer.
hey--- sh*t happens sometimes and not all retail establishments would
handle them in a professional manner as in this case.



On 21 Jan 2004 06:51:43 -0800, (Jim) wrote:

"Max Longman" wrote in message ...
"news.vif.com" wrote in message
...
Yes I know about this customer. Yes most of this did happen
unfortunately but the only problem I dispute was the last points.
First mistake: Yes, we shipped this custoemra IC-2100H by mistake. We
shipped another customer his R-3. After shipping over 200 boxes we had
one mixup. I take full responsibilty here. We shipped his R-3 without
charging him because of this mixup.
Second mistake: He ordered a used R-3 at $479 and we shipped him a new
R-3 at $569. Getting his radio out we missed this piont as I was more
concerned that customer got his radio asap. I offered the new radio to
him for $40 off a price of $529 with full warranty or to ship out the
used radio at $479 and we pick up all the shipping charges. He declined
as he said he will only pay the $479 and we declined and I said I will
refund all his money as long as everything is returned as new.
That is where the problem begins.
Almost all internal packaging is missing. It looks like the customer
used the product and threw the packaging. When the new R-3 was received
in this condtion we called customer to mail back missing packaging and
he said this is how it got this. We offer a full refund if he mails in
the missing items or a charge of $50 (approximately 10%) restocking fee.
The offer is still there to return all missing items and receive full
refund but he believes he is correct.
If there was a little missing I would let this go due to all the errors
but the radio is in new condition but all the internal compartments and
plastic bags are missing and he should be responsible and if he new he
was not going to keep this he should have made an effort to return as
much of the original items.

The first thing you do when you receive something is throw away the packaging,
it's a rip-off to charge someone $50 for a plastic bag.

It's too bad but the trolls will eat this company alive in the usenet
groups. No matter what the merchant will say there will be someone to
slander his name. It sounds to me like an honest mistake and the
company tried to make it right but now it doesn't even matter because
it's open season and they are closing in. I would say to the store
owner just ignore what they say and do business as usual you did
nothing wrong. they will eventually get bored and move on to another
target

See More wrote:
On Sat, 10 Jan 2004 18:05:48 -0500, "news.vif.com"
wrote:

Yes I know about this customer. Yes most of this did happen
unfortunately but the only problem I dispute was the last points.
First mistake: Yes, we shipped this custoemra IC-2100H by mistake. We
shipped another customer his R-3. After shipping over 200 boxes we had
one mixup. I take full responsibilty here. We shipped his R-3 without
charging him because of this mixup.
Second mistake: He ordered a used R-3 at $479 and we shipped him a new
R-3 at $569. Getting his radio out we missed this piont as I was more
concerned that customer got his radio asap. I offered the new radio to
him for $40 off a price of $529 with full warranty or to ship out the
used radio at $479 and we pick up all the shipping charges. He declined
as he said he will only pay the $479 and we declined and I said I will
refund all his money as long as everything is returned as new.
That is where the problem begins.
Almost all internal packaging is missing. It looks like the customer
used the product and threw the packaging. When the new R-3 was received
in this condtion we called customer to mail back missing packaging and
he said this is how it got this. We offer a full refund if he mails in
the missing items or a charge of $50 (approximately 10%) restocking fee.
The offer is still there to return all missing items and receive full
refund but he believes he is correct.
If there was a little missing I would let this go due to all the errors
but the radio is in new condition but all the internal compartments and
plastic bags are missing and he should be responsible and if he new he
was not going to keep this he should have made an effort to return as
much of the original items.
Unfortunately mistake do happen and I take full responsibiilty for that
msitake. But he too must take responsibilty for his mistakes.

Please do me a favour and forward this to the usernet for us and let
others know that he can still mail in the missing items and we will
refund his charges in full.

Angelo, President of Radioworld

What you have done is called "bait and switch" . You advertised a used
component and then shipped a new component at a higher price. Whether it
was intentional or not is anyones guess. If the customer ordered a used
component and you mistakenly sent him a new one as you claim then the
customer is under no obligation to you for anything except the $479. If
that is not acceptable to you and if you want your component back then
you are responsible for any shipping charges and normal wear and tear on
the item which includes throwing away the packing material. The customer
believed in good faith that he paid $479, received the merchandise and
the deal was done.

If I were the customer I would write to the credit card company refusing
to pay the charges and accusing you of bait and switch.

If I were you I'd forget about the $50 and be more careful in the future.
If this customer wanted to pursue this negativity about your business
using the newsgroups you could end up losing business because all this
negativity is being archived on Google. If someone does a search for your
business and begins seeing that people have problems with your company
they are going to look elsewhere.


See More

I agree with you.

The contract was for a used radio at $425. It was a breach of contract to
supply anything else. In the UK at least, the seller would be obliged to
arrange for pick-up if the buyer did not want to go thru the hassle of
sending back. And I guess that the buyer could refuse to pay. Buyer could
pay the $50 if he wanted to for the new radio, but would not be obliged to
I'm sure. Different for goods that cannot be exactly ascertained, like
grain from a large pile. Here, it's not unreasonable that the order may be
above or below the ordered amount, and payment would be according to what is
actually received..

Richard wrote:

See More

I agree with you.

The contract was for a used radio at $425. It was a breach of contract to
supply anything else. In the UK at least, the seller would be obliged to
arrange for pick-up if the buyer did not want to go thru the hassle of
sending back. And I guess that the buyer could refuse to pay. Buyer
could pay the $50 if he wanted to for the new radio, but would not be
obliged to I'm sure. Different for goods that cannot be exactly
ascertained, like grain from a large pile. Here, it's not unreasonable
that the order may be above or below the ordered amount, and payment
would be according to what is actually received.

$479.