JS,

m II wrote:

Cmd Buzz Corey wrote:
Blue Cornchips wrote:


Vijay Mukhi, a call centre analyst, said websites have sprung up in the
US giving phone numbers of companies which use call centres in India,
and listing Hindi swear words to be used to abuse staff. 'When you move
jobs away from a country, there's going to be a lot of pent-up
frustration which gets let out on Indian workers,' he said.


There might not be so much frustration if they could understand enough
English to understand your problem. I delt with a help desk in India
over a credit card issue...never could get it across what my problem was
no matter how many ways I attempted to expalin it, when I asked to speak
to a manager, she hung up.
Maybe these companies will finally get the message that customers are
getting tired of dealing with people who can't understand enough English
to be of any help and bring the support centers back to the U.S. Don't
hold your breath.

It's worse than you think. The US politicians seem addicted to using overseas
call centres. You'd think they would keep the jobs at home, being your public
servants and all...

Seems like some use was made of some facilities up in CanaDuh as well. No need to
employ Canuckys when we should be employing folks right here at home.

Soon, folks all over CanaDuh will be standing on line to get their daily ration of
poutine.

dxAce
Michigan
USA

On Sat, 04 Jun 2005 03:17:56 GMT, m II wrote:

Cmd Buzz Corey wrote:
Blue Cornchips wrote:


Vijay Mukhi, a call centre analyst, said websites have sprung up in the
US giving phone numbers of companies which use call centres in India,
and listing Hindi swear words to be used to abuse staff. 'When you move
jobs away from a country, there's going to be a lot of pent-up
frustration which gets let out on Indian workers,' he said.


There might not be so much frustration if they could understand enough
English to understand your problem. I delt with a help desk in India
over a credit card issue...never could get it across what my problem was
no matter how many ways I attempted to expalin it, when I asked to speak
to a manager, she hung up.
Maybe these companies will finally get the message that customers are
getting tired of dealing with people who can't understand enough English
to be of any help and bring the support centers back to the U.S. Don't
hold your breath.


It's worse than you think. The US politicians seem addicted to using overseas
call centres. You'd think they would keep the jobs at home, being your public
servants and all...


"your" where "you" is some value of "corporation".

=============================================

Georgia is one of 32 states using the same two call centers in India and another
in Mexico for Spanish-speaking callers.

http://www.11alive.com/specials/uswo...?storyid=49513
=============================================




mike

wrote:

"your" where "you" is some value of "corporation".

I'm afraid you're right about that. Corruption is rampant in most, if not all,
governments. A good start may be making *all* corporate political contributions
illegal...and none of this business of making contributions in your employee's
names, either. It's a start.





mike

On Fri, 03 Jun 2005 20:23:07 -0400, Cmd Buzz Corey
wrote:

Blue Cornchips wrote:


Vijay Mukhi, a call centre analyst, said websites have sprung up in the
US giving phone numbers of companies which use call centres in India,
and listing Hindi swear words to be used to abuse staff. 'When you move
jobs away from a country, there's going to be a lot of pent-up
frustration which gets let out on Indian workers,' he said.

There might not be so much frustration if they could understand enough
English to understand your problem. I delt with a help desk in India
over a credit card issue...never could get it across what my problem was
no matter how many ways I attempted to expalin it, when I asked to speak
to a manager, she hung up.
Maybe these companies will finally get the message that customers are
getting tired of dealing with people who can't understand enough English
to be of any help and bring the support centers back to the U.S. Don't
hold your breath.

The best I ever heard was the guy in the US who couldn't tell
from the accesn whom he was dealing with. The clue came when the help
desk guy told him the problem was because he didn't have sufficient
rupees in his account.

Personally I've had good and bad Indians and good and bad
USians.

If I can't understand either kind, I ask for someone who can
speak and troubleshoot in ubderstandable English.

Best to avoid racist terms such as "paki". It's right up there with
"******". "Monkey" is no better - only applied from what I see to non-white
persons, it's at about the level of "boy".

Blue Cornchips wrote:


Shamelessly stolen from alt.tasteless:

(a real laugh riot! Great ways on how 2 insult foreign tech support
monkeys !!)

uncle arnie wrote:

Best to avoid racist terms such as "paki". It's right up there with
"******". "Monkey" is no better - only applied from what I see to non-white
persons, it's at about the level of "boy".

Blue Cornchips wrote:


Shamelessly stolen from alt.tasteless:

(a real laugh riot! Great ways on how 2 insult foreign tech support
monkeys !!)



And people then wonder why the tech support "monkey" in India is so
surly. If you lived in Bangalore and had to work from 9pm to 5am doing
tech support for Americans who call you "paki" all the time, you'd be
mad too.


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"running dogg" wrote in message
...
uncle arnie wrote:

Best to avoid racist terms such as "paki". It's right up there with
"******". "Monkey" is no better - only applied from what I see to
non-white
persons, it's at about the level of "boy".

Blue Cornchips wrote:


Shamelessly stolen from alt.tasteless:

(a real laugh riot! Great ways on how 2 insult foreign tech support
monkeys !!)



And people then wonder why the tech support "monkey" in India is so
surly. If you lived in Bangalore and had to work from 9pm to 5am doing
tech support for Americans who call you "paki" all the time, you'd be
mad too.


----== Posted via Newsfeeds.Com - Unlimited-Uncensored-Secure Usenet
News==----
http://www.newsfeeds.com The #1 Newsgroup Service in the World! 120,000+
Newsgroups
----= East and West-Coast Server Farms - Total Privacy via Encryption
=----

Excuse me....what the hell is a paki? And why is it a racist slur?

Dan/W4NTI

Dan/W4NTI wrote:
"running dogg" wrote in message


Excuse me....what the hell is a paki?

A Pakistani. I heard the term used in Canada years before I first heard
it used in the U.S.

And why is it a racist slur?

Beats me. Ask one.

Dan/W4NTI

w3rv

Dan/W4NTI wrote:


"running dogg" wrote in message
...

Excuse me....what the hell is a paki? And why is it a racist slur?

Dan/W4NTI

It is a term for someone of East Indian descent. My East Indian friends
from the Caribbean and Europe, some of the many generations, take great
offence to it. It is derived from Pakistan, which is a mostly a Moslem
country. Indians tend to be Hindu. So it's a combination of wrong
country, wrong religion, as well as used by others who aren't part of the
India/Hindu - Pakistan/Moslem wars and conflict as a direct insult. There
is zero tolerance for it in schools here for instance. Perhaps there are
no East Indians where you live.