Blue Cornchips wrote:


Vijay Mukhi, a call centre analyst, said websites have sprung up in the
US giving phone numbers of companies which use call centres in India,
and listing Hindi swear words to be used to abuse staff. 'When you move
jobs away from a country, there's going to be a lot of pent-up
frustration which gets let out on Indian workers,' he said.

There might not be so much frustration if they could understand enough
English to understand your problem. I delt with a help desk in India
over a credit card issue...never could get it across what my problem was
no matter how many ways I attempted to expalin it, when I asked to speak
to a manager, she hung up.
Maybe these companies will finally get the message that customers are
getting tired of dealing with people who can't understand enough English
to be of any help and bring the support centers back to the U.S. Don't
hold your breath.

"Back off, Paki, and don't call me again",
 

Shamelessly stolen from alt.tasteless:

(a real laugh riot! Great ways on how 2 insult foreign tech support monkeys
!!)

"Auto" wrote in message
oups.com...
Indian call staff quit over abuse on the line

Abuse from British and American customers is driving increasing numbers
of Indian call centre workers from their jobs, defeated by the strain
of handling persistent rudeness.

Irate customers was cited as one of the main industry stress factors in
a recent survey of call centre staff and some organisations have begun
employing psychiatrists and counsellors to help employees to cope.

'I've had people tell me, "Back off, Paki, and don't call me again",
said Eugene, 27, whose former employer, Spectrumind, provided an
accounts services for BT. 'There was a lot of racist abuse once people
detected from our accents that we weren't English. I saw girls reduced
to tears by it.'

Pooja Chopra, 29, from Delhi, who spent two years fielding calls for BT
Cellnet and America Online, faced similar abuse. 'People would say,
"You're a Paki, I don't want to talk to you, pass me to someone who can
speak my language".

Workers face a spectrum of rudeness - from sexual harassment to fury at
unsolicited sales calls, to open racism. Industry analysts have seen
the phenomenon of racist clients grow in recent years, as customers in
the UK and the US become increasingly sensitive to the political issue
of jobs outsourced to India.

Shyamanuja Das, editor of Global Outsourcing magazine, which published
a study on the stress factors triggering call centre resignations, said
that hostility from clients was one of the factors which caused workers
to quit - 25 per cent of those questioned said client vitriol was a
major cause of stress.

'The anger in the West over job losses and fear about offshoring has
made this a growing problem. Some people call up with deliberately
difficult questions. Most just say things like: "You're from India. You
don't know anything. I don't want to speak to you", he said.

Vijay Mukhi, a call centre analyst, said websites have sprung up in the
US giving phone numbers of companies which use call centres in India,
and listing Hindi swear words to be used to abuse staff. 'When you move
jobs away from a country, there's going to be a lot of pent-up
frustration which gets let out on Indian workers,' he said.

As staff turnover is a major problem, with some companies battling an
annual departure rate of 60-70 per cent, organisations are taking
radical steps to help staff to deal with abuse. In recent months some
firms have decided to provide psychological support to their workers.
Sanjay Salooja's Delhi-based firm, Empower, has 20 trained counsellors
who tour the city's largest call centres, providing support to harassed
employees.

'Most employees are very young and don't have the skills to allow them
to cope with this kind of abuse,' he said. Workers are already feeling
the stress of having to work through the night and are under extreme
pressure to meet productivity targets. 'They are vulnerable anyway, and
an abusive call really knocks confidence. They don't want to take
another call for an hour or two, and their performance is impacted.'

The idea of consulting therapists remains taboo in much of Indian
society, but the stigma is waning. 'Our research shows that about 50
per cent of workers would like the chance to receive counselling,'
Deepal Raheja, one of the programme's psychiatrists, said.

The therapists try to help staff realise that the abuse is not personal
and to put things in perspective, he said. 'Somebody I counselled was
very upset after a British customer had asked for an address near
Trafalgar Square and he had to admit he didn't know where Trafalgar
Square was. His customer became very abusive, and the incident really
dented his self-esteem,' he said.

Some companies still specify staff must anglicise their names, adopting
forenames such as Mary and John, to try to stave off resentment.

There are no unions yet to represent the 350,000 workers in the Indian
call centre business, but unionist Gautam Mody, who is trying to launch
the first call centre workers' collective, said this was a problem that
needed to be addressed urgently abroad. 'Some workers are deeply hurt
by this abuse. The issue of xenophobia cannot be resolved from this
end; there must be a battle against it in the countries responsible.'

More organisations have started to let staff hang up on persistently
rude customers (formerly a sackable offence), after warning them three
times to mind their language. Trainers try to help new staff understand
the different cultural forms of rudeness they are likely to encounter.

'British customers can be very rude but in a polite way,' Anita
Bhuttar, training vice-president of GTL, a Mumbai-based company, said.
'Usually they won't use abusive language but you can tell from the tone
of their voice they're angry.'

'I found it difficult to work for British clients,' Pooja Chopra said.
'They wouldn't call you names, but you could hear the hostility in
their voices. The US customers were generally much more easy-going.'

http://observer.guardian.co.uk/inter...494871,00.html

Cmd Buzz Corey wrote:
Blue Cornchips wrote:


Vijay Mukhi, a call centre analyst, said websites have sprung up in the
US giving phone numbers of companies which use call centres in India,
and listing Hindi swear words to be used to abuse staff. 'When you move
jobs away from a country, there's going to be a lot of pent-up
frustration which gets let out on Indian workers,' he said.


There might not be so much frustration if they could understand enough
English to understand your problem. I delt with a help desk in India
over a credit card issue...never could get it across what my problem was
no matter how many ways I attempted to expalin it, when I asked to speak
to a manager, she hung up.
Maybe these companies will finally get the message that customers are
getting tired of dealing with people who can't understand enough English
to be of any help and bring the support centers back to the U.S. Don't
hold your breath.


It's worse than you think. The US politicians seem addicted to using overseas
call centres. You'd think they would keep the jobs at home, being your public
servants and all...

=============================================

Georgia is one of 32 states using the same two call centers in India and another
in Mexico for Spanish-speaking callers.

http://www.11alive.com/specials/uswo...?storyid=49513
=============================================




mike

m II wrote in news:E39oe.42532$tt5.1042@edtnps90:

Cmd Buzz Corey wrote:
Blue Cornchips wrote:


Vijay Mukhi, a call centre analyst, said websites have sprung up in
the US giving phone numbers of companies which use call centres in
India, and listing Hindi swear words to be used to abuse staff.
'When you move jobs away from a country, there's going to be a lot
of pent-up frustration which gets let out on Indian workers,' he
said.


There might not be so much frustration if they could understand enough
English to understand your problem. I delt with a help desk in India
over a credit card issue...never could get it across what my problem
was no matter how many ways I attempted to expalin it, when I asked to
speak to a manager, she hung up.
Maybe these companies will finally get the message that customers are
getting tired of dealing with people who can't understand enough
English to be of any help and bring the support centers back to the
U.S. Don't hold your breath.


It's worse than you think. The US politicians seem addicted to using
overseas call centres. You'd think they would keep the jobs at home,
being your public servants and all...

=============================================

Georgia is one of 32 states using the same two call centers in India
and another in Mexico for Spanish-speaking callers.

http://www.11alive.com/specials/uswo...e.aspx?storyid
=49513 =============================================




mike


Most Indians speak very good English, at least in the cities, AFAIK. I've
never been to India, but all the Indians I've met elsewhere spoke perfect
English, albeit sometimes heavily accented. They have many different
languages and use English as a lingua franca to talk to other Indians in
their own country, so complete fluency is more the rule than the exception.

Of course, they do speak what you would regard as British English, but I
understand that the call centres all give training in American
colloquialisms. I've never had the least trouble communicating with anyone
in Indian call centres, but then I am British, after all. Perhaps you will
all have to learn the Queen's English? It makes a change from learning to
label your rubbish 'basura'. Perhaps I could offer classes in how to
communicate with call centres in proper English. Note that they are call
'centres', not 'centers'. The British Empire strikes back!

They always seem particularly pleased to hear an English voice on the line,
and sometimes ask me if I like cricket. I think it is a relief for them not
to have to talk American. They can get quite chatty. There was one funny
incident when I asked one of them if he was in India and he told me that he
wasn't allowed to answer that question!

"The US politicians seem addicted to using overseas call centres."

JS Just how are politicians addicted to using overseas calling
centers. Other than the occasional one who might call a porn talk site
of course....

m II wrote:

Cmd Buzz Corey wrote:
Blue Cornchips wrote:


Vijay Mukhi, a call centre analyst, said websites have sprung up in the
US giving phone numbers of companies which use call centres in India,
and listing Hindi swear words to be used to abuse staff. 'When you move
jobs away from a country, there's going to be a lot of pent-up
frustration which gets let out on Indian workers,' he said.


There might not be so much frustration if they could understand enough
English to understand your problem. I delt with a help desk in India
over a credit card issue...never could get it across what my problem was
no matter how many ways I attempted to expalin it, when I asked to speak
to a manager, she hung up.
Maybe these companies will finally get the message that customers are
getting tired of dealing with people who can't understand enough English
to be of any help and bring the support centers back to the U.S. Don't
hold your breath.

It's worse than you think. The US politicians seem addicted to using overseas
call centres. You'd think they would keep the jobs at home, being your public
servants and all...

Seems like some use was made of some facilities up in CanaDuh as well. No need to
employ Canuckys when we should be employing folks right here at home.

Soon, folks all over CanaDuh will be standing on line to get their daily ration of
poutine.

dxAce
Michigan
USA

I agree. My experience with american call centers has been about as
good as those that appear to be located overseas. The quality of the
response is directly related to the skills and knowlege of the
individual - their location has little to do with it. Tucson, Arizona
has numerous call centers operating there, and I would guess many of
the operators have a non-U.S. accent as well. When calling a call
center my purpose is to get information. I've found that by staying
cordial and sometimes repeating a question that I get the results I'm
looking for. Some on this forum(not you) seem to be more focused on
insulting the operators and generally causing problems. They must have
a lot of free time.

"Alun L. Palmer" wrote in message
.. .
m II wrote in news:E39oe.42532$tt5.1042@edtnps90:

Cmd Buzz Corey wrote:
Blue Cornchips wrote:


Vijay Mukhi, a call centre analyst, said websites have sprung up in
the US giving phone numbers of companies which use call centres in
India, and listing Hindi swear words to be used to abuse staff.
'When you move jobs away from a country, there's going to be a lot
of pent-up frustration which gets let out on Indian workers,' he
said.


There might not be so much frustration if they could understand enough
English to understand your problem. I delt with a help desk in India
over a credit card issue...never could get it across what my problem
was no matter how many ways I attempted to expalin it, when I asked to
speak to a manager, she hung up.
Maybe these companies will finally get the message that customers are
getting tired of dealing with people who can't understand enough
English to be of any help and bring the support centers back to the
U.S. Don't hold your breath.


It's worse than you think. The US politicians seem addicted to using
overseas call centres. You'd think they would keep the jobs at home,
being your public servants and all...

=============================================

Georgia is one of 32 states using the same two call centers in India
and another in Mexico for Spanish-speaking callers.

http://www.11alive.com/specials/uswo...e.aspx?storyid
=49513 =============================================




mike


Most Indians speak very good English, at least in the cities, AFAIK. I've
never been to India, but all the Indians I've met elsewhere spoke perfect
English, albeit sometimes heavily accented. They have many different
languages and use English as a lingua franca to talk to other Indians in
their own country, so complete fluency is more the rule than the
exception.

Of course, they do speak what you would regard as British English, but I
understand that the call centres all give training in American
colloquialisms. I've never had the least trouble communicating with anyone
in Indian call centres, but then I am British, after all. Perhaps you will
all have to learn the Queen's English? It makes a change from learning to
label your rubbish 'basura'. Perhaps I could offer classes in how to
communicate with call centres in proper English. Note that they are call
'centres', not 'centers'. The British Empire strikes back!

They always seem particularly pleased to hear an English voice on the
line,
and sometimes ask me if I like cricket. I think it is a relief for them
not
to have to talk American. They can get quite chatty. There was one funny
incident when I asked one of them if he was in India and he told me that
he
wasn't allowed to answer that question!


Hello, Alan


Thank you for your kind offer, but I have a few friends in the U.K. who have
kindly offered to teach me the Queen's English.

I did catch some flak one time when I created a database and had a
sub-category of "moulded" components. We tend to drop the letter "u" over
here quite a bit. And we had better, given the political climate over here
:))

Unfortunately, I have no idea if I can set my spell checker for the Queen's
English; if I could, I most certainly would as I would use it especially to
communicate with a couple of extreme right-wing friends on the net ;)

For what it is worth, my grandfather (my father's dad) was Scottish; he
emigrated to the U.S. when he was 7 years old.



73 from Rochester, NY
Jim AA2QA

Best to avoid racist terms such as "paki". It's right up there with
"******". "Monkey" is no better - only applied from what I see to non-white
persons, it's at about the level of "boy".

Blue Cornchips wrote:


Shamelessly stolen from alt.tasteless:

(a real laugh riot! Great ways on how 2 insult foreign tech support
monkeys !!)

uncle arnie wrote:

Best to avoid racist terms such as "paki". It's right up there with
"******". "Monkey" is no better - only applied from what I see to non-white
persons, it's at about the level of "boy".

Blue Cornchips wrote:


Shamelessly stolen from alt.tasteless:

(a real laugh riot! Great ways on how 2 insult foreign tech support
monkeys !!)



And people then wonder why the tech support "monkey" in India is so
surly. If you lived in Bangalore and had to work from 9pm to 5am doing
tech support for Americans who call you "paki" all the time, you'd be
mad too.


----== Posted via Newsfeeds.Com - Unlimited-Uncensored-Secure Usenet News==----
http://www.newsfeeds.com The #1 Newsgroup Service in the World! 120,000+ Newsgroups
----= East and West-Coast Server Farms - Total Privacy via Encryption =----

Most Indians speak very good English, at least in the cities, AFAIK. I've
never been to India, but all the Indians I've met elsewhere spoke perfect
English, albeit sometimes heavily accented. They have many different
languages and use English as a lingua franca to talk to other Indians in
their own country, so complete fluency is more the rule than the exception.

I know that most Indians speak good English, and I have no problem
with their accent. But I had one once who apparently did not
understand English. It was as if he was reading from a script and was
expecting a certain answer back. It was VERY frustrating. Perhaps if
these call centers were a little more discriminating in who they
hired.

"running dogg" wrote in message
...
uncle arnie wrote:

Best to avoid racist terms such as "paki". It's right up there with
"******". "Monkey" is no better - only applied from what I see to
non-white
persons, it's at about the level of "boy".

Blue Cornchips wrote:


Shamelessly stolen from alt.tasteless:

(a real laugh riot! Great ways on how 2 insult foreign tech support
monkeys !!)



And people then wonder why the tech support "monkey" in India is so
surly. If you lived in Bangalore and had to work from 9pm to 5am doing
tech support for Americans who call you "paki" all the time, you'd be
mad too.


----== Posted via Newsfeeds.Com - Unlimited-Uncensored-Secure Usenet
News==----
http://www.newsfeeds.com The #1 Newsgroup Service in the World! 120,000+
Newsgroups
----= East and West-Coast Server Farms - Total Privacy via Encryption
=----

Excuse me....what the hell is a paki? And why is it a racist slur?

Dan/W4NTI

Dan/W4NTI wrote:
"running dogg" wrote in message


Excuse me....what the hell is a paki?

A Pakistani. I heard the term used in Canada years before I first heard
it used in the U.S.

And why is it a racist slur?

Beats me. Ask one.

Dan/W4NTI

w3rv

Dan/W4NTI wrote:


"running dogg" wrote in message
...

Excuse me....what the hell is a paki? And why is it a racist slur?

Dan/W4NTI

It is a term for someone of East Indian descent. My East Indian friends
from the Caribbean and Europe, some of the many generations, take great
offence to it. It is derived from Pakistan, which is a mostly a Moslem
country. Indians tend to be Hindu. So it's a combination of wrong
country, wrong religion, as well as used by others who aren't part of the
India/Hindu - Pakistan/Moslem wars and conflict as a direct insult. There
is zero tolerance for it in schools here for instance. Perhaps there are
no East Indians where you live.

Those who are interested, here's a link to a radio program about Indian call
centres and the social conditions that bring them to India.

http://www.cbc.ca/dispatches/summer2003.html

This is the text, search for India and you'll come to the real audio link:

College graduates often complain how hard it is to find a job these days.
But imagine living in India, where unemployment among young people can be
more than 50 percent.

Getting work on the subcontinent is kind of like staying dry in monsoon
season.

Except in the southern city of Bangalore, where the CBC's Mihira Lakshman
says the ability to sound like you're from the American heartland, is the
key to a whole new kind of career.

On Sat, 04 Jun 2005 23:22:04 GMT, Aristotle wrote:

I know that most Indians speak good English, and I have no problem
with their accent. But I had one once who apparently did not
understand English. It was as if he was reading from a script and was
expecting a certain answer back. It was VERY frustrating. Perhaps if
these call centers were a little more discriminating in who they
hired.

The problem which I find most is not lack of fluency with English
(in any of its variations) but lack of fluency in the subject at
hand. How can you get assistance with a PC card driver, for
instance, when the person doesn't know (or denies) that the
particular operating system which is being used exists?

Fortunately these problems don't crop up that often for me.

--
73 de K2ASP - Phil Kane

"uncle arnie" wrote in message
...
Bill Turner wrote:
Since when is racism PC crap? Heard about Bosnia, Rwanda, Sudan,
Kashmir?

Yes.

Those are four countries which should have been left up to their
own devices and not rcvd on dime of Foreign (USA) Aide.
Bosnia is populated by the descendents of migrating gypsies who want to
set up a quasi-Islamic State right on Europe's doorstep. They just may
get the chance now thanks to Bill Clinton's intervention in the former
Yugoslavia in the late 90's. Bottom line is that country and it's neighbors
were much better off under Tito who kept them in order with an iron rod.
When he kicked off you saw Yugoslavia go right back to it's pre - WW-I
borders and the conflicts of the turn of the last Century flared up again.
This area has been a historic breeding ground for hotheads anyway going
back several hundred Years.

As for Rwanda and Sudan, here you have a classic case of religious fervor
mixed with a climate and landscape not unlike the moon (albeit hot and dry)
and a race of people who breed like hedgerow rabbits. Anyone with even a
partial working brain can see this is a powderkeg just waiting to go off.
There's too damm many people in Africa anyway, overpopulation run
amuck with rampant Islam and corrupt politics, so you can be sure that
Mother Nature is going to do her best to cull this herd for sure! She's
doing
it right now via HIV, desertification and climate change. Sit back and
watch
M.N. in action kids! Amazing how she can clear off the land of the human
locusts and yet leave the raw materials intact eh? Sort of like a Neutron
Bomb
in slo-motion....

Finally we have Kashmir! A disputed border region being roe'd about by
Pakistan and India. Two countries who have two greatly opposing religions
and a population that breeds like field mice...and best of all...THEY BOTH
HAVE NUCLEAR WEAPONS!! Now this is a comedy act we really need
to watch very closely folks. I will never forget seeing the video of
ignorant and
inbred pakistanies a few years ago, riding atop a fake nuclear missile prop
in a victory parade urging their Govt. to launch a real one onto Deli or
Bombay.
This was the 'paki' version of "Dr. Strangelove or How I Learned Love The
Bomb" with Dr Kahn playing Peter Sellers. Here you have a group of people
who would love to see parts of India glow with radioactivity, and yet they
forget
that the fallout would rain down on Pakistan afterwards! (talk about
nuclear
Darwinism!) The Indians are not much better, they believe in 1000 different
gods and are not worried if they get nuked because they will come back as
a monkey or a cow or some other mutated form of life. One wants to nuke
Krishina for Allah....the other wants to nuke Allah for Krishina....GO
FIGURE!

Know what I say folks...? LET THEM KILL EACH OTHER OFF !

There are too dammed many people on this Planet anyway, and the masses
of candidates for a mass-culling are, for the most part: stupid, easily led
by
religious craptrap, uneducated, and baby-making machines. In short an army
of biomass which is incapable of intellectual advancement, which thus must
advance itself via sheer numbers by rampant biomass and unrestrained
breeding.
A living cancer on the face of the planetscape. Yes, let them kill each
other off
via Mother Natures help. She's already giving us a warning that the
planet's reserves
of petroleum products have reached their peak (look up 'Peak Oil' on
google) and
it's all downhill from here folks. The 3rd extinction has begun and it has
been caused
by HUMANS!

In closing , let me remind you of the words of the Georgia Guidestones:

1. Maintain humanity under 500,000,000 in perpetual balance with nature.
2. Guide reproduction wisely - improving fitness and diversity.
3. Unite humanity with a living new language.
4. Rule passion - faith - tradition - and all things with tempered reason.
5. Protect people and nations with fair laws and just courts.
6. Let all nations rule internally resolving external disputes in a world
court.
7. Avoid petty laws and useless officials.
8. Balance personal rights with social duties.
9. Prize truth - beauty - love - seeking harmony with the infinite.
10.Be not a cancer on the earth - Leave room for nature - Leave room for
nature.

They say it all !

"75M foghorn" wrote in message
groups.com...

"uncle arnie" wrote in message
...
Bill Turner wrote:
Since when is racism PC crap? Heard about Bosnia, Rwanda, Sudan,
Kashmir?

Yes.

Those are four countries which should have been left up to their
own devices and not rcvd on dime of Foreign (USA) Aide.
Bosnia is populated by the descendents of migrating gypsies who want to
set up a quasi-Islamic State right on Europe's doorstep. They just may
get the chance now thanks to Bill Clinton's intervention in the former
Yugoslavia in the late 90's. Bottom line is that country and it's
neighbors
were much better off under Tito who kept them in order with an iron rod.
When he kicked off you saw Yugoslavia go right back to it's pre - WW-I
borders and the conflicts of the turn of the last Century flared up again.
This area has been a historic breeding ground for hotheads anyway going
back several hundred Years.

As for Rwanda and Sudan, here you have a classic case of religious fervor
mixed with a climate and landscape not unlike the moon (albeit hot and
dry)
and a race of people who breed like hedgerow rabbits. Anyone with even a
partial working brain can see this is a powderkeg just waiting to go off.
There's too damm many people in Africa anyway, overpopulation run
amuck with rampant Islam and corrupt politics, so you can be sure that
Mother Nature is going to do her best to cull this herd for sure! She's
doing
it right now via HIV, desertification and climate change. Sit back and
watch
M.N. in action kids! Amazing how she can clear off the land of the human
locusts and yet leave the raw materials intact eh? Sort of like a Neutron
Bomb
in slo-motion....

Finally we have Kashmir! A disputed border region being roe'd about by
Pakistan and India. Two countries who have two greatly opposing religions
and a population that breeds like field mice...and best of all...THEY BOTH
HAVE NUCLEAR WEAPONS!! Now this is a comedy act we really need
to watch very closely folks. I will never forget seeing the video of
ignorant and
inbred pakistanies a few years ago, riding atop a fake nuclear missile
prop
in a victory parade urging their Govt. to launch a real one onto Deli or
Bombay.
This was the 'paki' version of "Dr. Strangelove or How I Learned Love The
Bomb" with Dr Kahn playing Peter Sellers. Here you have a group of people
who would love to see parts of India glow with radioactivity, and yet they
forget
that the fallout would rain down on Pakistan afterwards! (talk about
nuclear
Darwinism!) The Indians are not much better, they believe in 1000
different
gods and are not worried if they get nuked because they will come back as
a monkey or a cow or some other mutated form of life. One wants to nuke
Krishina for Allah....the other wants to nuke Allah for Krishina....GO
FIGURE!

Know what I say folks...? LET THEM KILL EACH OTHER OFF !

There are too dammed many people on this Planet anyway, and the masses
of candidates for a mass-culling are, for the most part: stupid, easily
led
by
religious craptrap, uneducated, and baby-making machines. In short an army
of biomass which is incapable of intellectual advancement, which thus must
advance itself via sheer numbers by rampant biomass and unrestrained
breeding.
A living cancer on the face of the planetscape. Yes, let them kill each
other off
via Mother Natures help. She's already giving us a warning that the
planet's reserves
of petroleum products have reached their peak (look up 'Peak Oil' on
google) and
it's all downhill from here folks. The 3rd extinction has begun and it has
been caused
by HUMANS!

In closing , let me remind you of the words of the Georgia Guidestones:

1. Maintain humanity under 500,000,000 in perpetual balance with nature.
2. Guide reproduction wisely - improving fitness and diversity.
3. Unite humanity with a living new language.
4. Rule passion - faith - tradition - and all things with tempered reason.
5. Protect people and nations with fair laws and just courts.
6. Let all nations rule internally resolving external disputes in a world
court.
7. Avoid petty laws and useless officials.
8. Balance personal rights with social duties.
9. Prize truth - beauty - love - seeking harmony with the infinite.
10.Be not a cancer on the earth - Leave room for nature - Leave room for
nature.

They say it all !


LOL!!!

Aristotle wrote in
:


Most Indians speak very good English, at least in the cities, AFAIK.
I've never been to India, but all the Indians I've met elsewhere spoke
perfect English, albeit sometimes heavily accented. They have many
different languages and use English as a lingua franca to talk to other
Indians in their own country, so complete fluency is more the rule than
the exception.

I know that most Indians speak good English, and I have no problem
with their accent. But I had one once who apparently did not
understand English. It was as if he was reading from a script and was
expecting a certain answer back. It was VERY frustrating. Perhaps if
these call centers were a little more discriminating in who they
hired.







Reading from a script reminds me of encounters in various fast food places
that go something like this:-

Customer: I'd like a burger and fries please

Staff person: Would you like fries with that?

The moral is that you don't have to be ignorant of the language to be
reading from a script

JS,

On Fri, 03 Jun 2005 20:23:07 -0400, Cmd Buzz Corey
wrote:

Blue Cornchips wrote:


Vijay Mukhi, a call centre analyst, said websites have sprung up in the
US giving phone numbers of companies which use call centres in India,
and listing Hindi swear words to be used to abuse staff. 'When you move
jobs away from a country, there's going to be a lot of pent-up
frustration which gets let out on Indian workers,' he said.

There might not be so much frustration if they could understand enough
English to understand your problem. I delt with a help desk in India
over a credit card issue...never could get it across what my problem was
no matter how many ways I attempted to expalin it, when I asked to speak
to a manager, she hung up.
Maybe these companies will finally get the message that customers are
getting tired of dealing with people who can't understand enough English
to be of any help and bring the support centers back to the U.S. Don't
hold your breath.

The best I ever heard was the guy in the US who couldn't tell
from the accesn whom he was dealing with. The clue came when the help
desk guy told him the problem was because he didn't have sufficient
rupees in his account.

Personally I've had good and bad Indians and good and bad
USians.

If I can't understand either kind, I ask for someone who can
speak and troubleshoot in ubderstandable English.

On Sat, 04 Jun 2005 03:17:56 GMT, m II wrote:

Cmd Buzz Corey wrote:
Blue Cornchips wrote:


Vijay Mukhi, a call centre analyst, said websites have sprung up in the
US giving phone numbers of companies which use call centres in India,
and listing Hindi swear words to be used to abuse staff. 'When you move
jobs away from a country, there's going to be a lot of pent-up
frustration which gets let out on Indian workers,' he said.


There might not be so much frustration if they could understand enough
English to understand your problem. I delt with a help desk in India
over a credit card issue...never could get it across what my problem was
no matter how many ways I attempted to expalin it, when I asked to speak
to a manager, she hung up.
Maybe these companies will finally get the message that customers are
getting tired of dealing with people who can't understand enough English
to be of any help and bring the support centers back to the U.S. Don't
hold your breath.


It's worse than you think. The US politicians seem addicted to using overseas
call centres. You'd think they would keep the jobs at home, being your public
servants and all...


"your" where "you" is some value of "corporation".

=============================================

Georgia is one of 32 states using the same two call centers in India and another
in Mexico for Spanish-speaking callers.

http://www.11alive.com/specials/uswo...?storyid=49513
=============================================




mike