mike murphy wrote:



The ups ppl are union, so they don't care about customer service

Perhaps, but they are also employee owners, so I think they do care
about customer service more than you know. I have dealt with UPS in
two different cities, and out in the country, and they have always done
the great job for me. I am certain there are regional problems, I just
haven't witnessed them here.

-Chuck

"Chuck Harris"


The ups ppl are union, so they don't care about customer service

Perhaps, but they are also employee owners, so I think they do care
about customer service more than you know. I have dealt with UPS in
two different cities, and out in the country, and they have always done
the great job for me. I am certain there are regional problems, I just
haven't witnessed them here.


Its hit or miss around where I'm at.We had a bad route UPS driver for 3
years.He was rude and agrumentative towards our intake/shipping lady.We
asked for a different driver and were ignored by the UPS Terminal for this
request.He finally got reassigned and the new guy just comes in,does his job
with a HELLO and GOODBYE and thats it.Since we do about 250 Ground
shipments a week and 25 or so Next Day or Priority when we callled the
terminal to complain and said we have DHL coming in they got off thier
duffs.We use Worldship software for our shipping.Now DHL gets 80% of our
Ground and we keep UPS aorund because our major vendor uses them for RMA and
Warranty labeled return shipments.

Our Fedex delivery route driver is a great guy.He likes Guinness,So I trust
him completely! heheheh
WKR
Albany,NY

On Wed, 12 Oct 2005 19:42:13 -0400, Chuck Harris
wrote:

mike murphy wrote:



The ups ppl are union, so they don't care about customer service

Perhaps, but they are also employee owners, so I think they do care
about customer service more than you know. I have dealt with UPS in
two different cities, and out in the country, and they have always done
the great job for me. I am certain there are regional problems, I just
haven't witnessed them here.

-Chuck

Employee ownership is a crock of crap. If an average employee
were to do something which made the stock go up a dollar, he'd get
nearly nothing for his few measly (purchased) shares, but the fat cats
at the top would each get a windfall for their 200,000 (given to them)
shares.

Apropos rec.radio.*.* -- that's a hell of an amplification
factor.

On Wed, 12 Oct 2005 11:18:00 -0500, "chef@dennys"
wrote:

Fed-Ex Ground has always welcomed packages from private individuals, while
UPS would rather do business with business. UPS finally saw the light over
the last year or two due to Ebay, but they've did too little too late.

I've used Fed-Ex Ground for at least 5 years since UPS started opening and
inspecting packages accepted via their counters.

A few years back, on salon.com, there was a story of a woman
who went to France and had a major museum ship a rolled-up picture of
a famous painting of a nude, to her son, a fine arts major, at home in
the US.

UPS in the US opened it, determined it to be obscene by their
standards and sent it back to the museum store.

The woman checked shipping policy with all the majors -- DHL,
Airborne, UPS and FedEx. All except FedEx said they'd have done the
same. FedEx alone said that, absent a court order, they wouldn't open
a shipment which was properly packaged.


The UPS counter folks
around here are extremely rude... in fact one of them is so bad just
mentioning her name to about anyone across the region who has been to their
counter and they know who you're referring to. Go to a Fed-Ex counter and
you're greeted with a smile. Also love their Ship Manager web processing.
Even when there's a line of people at the Fed-Ex counter, just throw your
packages on the desk... say "they're done"... and walk out. UPS lost my
business long ago.

"hinkeydo" wrote in message
. ..

I would have to agree that my luck with UPS has been less than
satisfactory. but with fedex my stuff gets there a lot quicker and costs
less money.

On Wed, 12 Oct 2005 15:25:31 GMT, hinkeydo
wrote:

-=H=- wrote:
Hi all,

I shipped two boxes of amateur radio equipment yesterday from
Lewisville, Texas to Cooper City, Florida. As always, I used
FedEx Ground. Here's why:

Two packages:
(1) weight 33.60 lbs, size 24 x 21 x 16 inches, insured $900
(2) weight 13.95 lbs, size 22 x 22 x 14 inches, insured $100

FedEx Ground, delivery in 3 business days, cost $38.77
UPS Ground, delivery in 4-5 business days, cost $56.07

UPS would have charged $17.30 more than FedEx (that's almost
45 percent) and would have taken 1-2 days longer to arrive.
To me, $17.30 is not a trivial amount of money.

Something to think about next time you're shipping packages!

73,
Dean K5DH

I would have to agree that my luck with UPS has been less than
satisfactory. but with fedex my stuff gets there a lot quicker and
costs less money. i have even sent msr 2000 repeaters across country
with fedex for only about 48 bucks, but if i sent them with ups, they
would be destroyed in no time. i have a friend that works at the local
ups and he tells me that the sure fire way to have something destroyed
is to mark it as fragile or handle with care. seems the guys in the
warehouse love to kick the hell out of boxes like that.

UPS has been OK with me, except when you haver to talk to them
on the phone. In one case, they kept calling back to my house. I had
received one of their calls there while home for a doctor's
appointment and told them not to call there again. No such luck. Then
you can never talk to the same idiot twice. They introduce themselves
as "account executives", but these cheap-ass "executives" can't accept
an incoming call -- you get the luck of the draw from whatever
connects them.

Then the dorks go tappity-tap on their keyboards as you
describe the problem, but the info never gets to the next dork you
talk to -- it's a brand new day and you have to explain the whole
damned thing again.

Last year, a friend was getting DSL and the equipment was
UPSed to her. On delivry day, she looked at the website during the day
(Friday). Late in the day, it was recorded as "no such address". She
lives on a short stub (three houses worth) of a street which had a
section removed for a throughway -- twenty years ago -- and half the
time, they still lose it.

We then told them to deliver it instead to the UPS facility
near where she worked -- on Monday, so she could pck it up at lunch
time. I did that part for her. The wackos said they had to deliver to
an address. I asked why they didn't know the address of their own
facility ten miles north. So they changed their story to they couldn't
just send it to another facility -- it had to be a house or business
address. Since she had just started a new job and didn't want it
coming to work on her third day there, I told them to just divert it
to my address 25 miles farther north. They agreed to do that.

In the end, I went to her place to accept a completely
different furniture shipment (real trucking company for this one) on
Monday. When I arrived, the UPS package was sitting on her doorstep.
To hell with any instructions UPS had agreed to.

Thirty of those bozos would have a cumulative IQ of fifteen.

wrote:

UPS has been OK with me, except when you haver to talk to them
on the phone. In one case, they kept calling back to my house. I had
received one of their calls there while home for a doctor's
appointment and told them not to call there again. No such luck. Then
you can never talk to the same idiot twice. They introduce themselves
as "account executives", but these cheap-ass "executives" can't accept
an incoming call -- you get the luck of the draw from whatever
connects them.

Then the dorks go tappity-tap on their keyboards as you
describe the problem, but the info never gets to the next dork you
talk to -- it's a brand new day and you have to explain the whole
damned thing again.

Last year, a friend was getting DSL and the equipment was
UPSed to her. On delivry day, she looked at the website during the day
(Friday). Late in the day, it was recorded as "no such address". She
lives on a short stub (three houses worth) of a street which had a
section removed for a throughway -- twenty years ago -- and half the
time, they still lose it.

We then told them to deliver it instead to the UPS facility
near where she worked -- on Monday, so she could pck it up at lunch
time. I did that part for her. The wackos said they had to deliver to
an address. I asked why they didn't know the address of their own
facility ten miles north. So they changed their story to they couldn't
just send it to another facility -- it had to be a house or business
address. Since she had just started a new job and didn't want it
coming to work on her third day there, I told them to just divert it
to my address 25 miles farther north. They agreed to do that.

In the end, I went to her place to accept a completely
different furniture shipment (real trucking company for this one) on
Monday. When I arrived, the UPS package was sitting on her doorstep.
To hell with any instructions UPS had agreed to.

Thirty of those bozos would have a cumulative IQ of fifteen.


I had the USPS return a package to the sender for "No such address".
My shop was directly across the street from the post office. It was all
you could see when you looked out their front windows, yet they couldn't
find it. UPS would leave my stuff at the wrong door, so if i was
expecting anything I had to check quite often to make sure someone
didn't walk off with it.
--
?

Michael A. Terrell
Central Florida

On Thu, 13 Oct 2005 10:23:14 GMT, "Michael A. Terrell"
wrote:

wrote:

UPS has been OK with me, except when you haver to talk to them
on the phone. In one case, they kept calling back to my house. I had
received one of their calls there while home for a doctor's
appointment and told them not to call there again. No such luck. Then
you can never talk to the same idiot twice. They introduce themselves
as "account executives", but these cheap-ass "executives" can't accept
an incoming call -- you get the luck of the draw from whatever
connects them.

Then the dorks go tappity-tap on their keyboards as you
describe the problem, but the info never gets to the next dork you
talk to -- it's a brand new day and you have to explain the whole
damned thing again.

Last year, a friend was getting DSL and the equipment was
UPSed to her. On delivry day, she looked at the website during the day
(Friday). Late in the day, it was recorded as "no such address". She
lives on a short stub (three houses worth) of a street which had a
section removed for a throughway -- twenty years ago -- and half the
time, they still lose it.

We then told them to deliver it instead to the UPS facility
near where she worked -- on Monday, so she could pck it up at lunch
time. I did that part for her. The wackos said they had to deliver to
an address. I asked why they didn't know the address of their own
facility ten miles north. So they changed their story to they couldn't
just send it to another facility -- it had to be a house or business
address. Since she had just started a new job and didn't want it
coming to work on her third day there, I told them to just divert it
to my address 25 miles farther north. They agreed to do that.

In the end, I went to her place to accept a completely
different furniture shipment (real trucking company for this one) on
Monday. When I arrived, the UPS package was sitting on her doorstep.
To hell with any instructions UPS had agreed to.

Thirty of those bozos would have a cumulative IQ of fifteen.


I had the USPS return a package to the sender for "No such address".
My shop was directly across the street from the post office.

PO buildings act like Kryptonite on UPSers.

It was all
you could see when you looked out their front windows, yet they couldn't
find it. UPS would leave my stuff at the wrong door, so if i was
expecting anything I had to check quite often to make sure someone
didn't walk off with it.

hinkeydo wrote:
.... seems the guys in the
warehouse love to kick the hell out of boxes like that.

I'll never understand the Union attitude:
"Lets see how much damage we can do to the company
that puts bread in our mouths and clothes on our kids."

What about the "Union attitude"? Any problems that arrise are
attributed to management as they set the standards and rules. Bad
management equals bad employees. The Union employees at UPS are no
different than any other Union employee. All want their employer to
thrive and earn many dollars. They know that more profit is more pay
raise in future contracts.
NOYK in central Florida
UAW and proud
Buy US! Buy Union!

David Stinson wrote:
hinkeydo wrote:
.... seems the guys in the

warehouse love to kick the hell out of boxes like that.


I'll never understand the Union attitude:
"Lets see how much damage we can do to the company
that puts bread in our mouths and clothes on our kids."

I've never noted anything like that.

Our UPS guy has been on the same route for over twenty years. He even
brings dog buscuits the dogs on his route. He is friendly and
courteous. For outbound shipments, I take UPS items to Staples.

One FedEx shipment for me was delivered to a neighbor who lives on a
different road, a half-mile away. Airborne Express brought a fragile
e-bay purchase during a snow. Rather than driving up my drive (which I'd
done with a front wheel drive automobile, the guy placed the parcel atop
my postal mailbox alongside the road where it could have toppled to the
pavement or have been easily stolen by anyone.

Dave Heil K8MN