Is it just me or is this program completelly useless?

Maybe I'm doing something wrong, but I can't get it to select banks or
the virtual scanner to update (the scanner in the program window)..

Other aspects of it work, so the "problem" isn't a matter of cabling
or baud rate or whatever..

No alpha tagging (although it seems to have it in the program),
channels won't stay loaded... instead, it wants to load each bank
individually, every time you select it... and the loading is SLOW.

Yes I know.. get a real scanner and real software, you might say..
well, its not that big a deal.. just thought I'd see what's available
for the BC895XLT and this junk was $29.90 via Paypal.

I guess getting money back is out of the question. I emailed the sales
department at black bag software about it and, predictably, no reply.

I know thery're alive though -- they responded to my request to buy
the software within a few hours.

Oh well, live and learn.