"Eric F. Richards" wrote:

(Tom Welch) wrote:

A couple of weeks ago, I bitched and
moaned about an inexpensive Cherokee
portable weather alert radio I bought.

Well, the folks at Universal Radio
read my posting, contacted me by
email, and today, I got a new radio
as a replacement.

Thank you Fred O.

Tom Welch

Although my last encounter with Universal was less than good, it's
good to see this sort of thing happening, and good to hear about it
here.

Good for Universal Radio for coming through for you!

Monitoring newsgroups is one way for a company to get some feedback on
their customer satisfaction. The smart companies will try to correct a
legitimate customer problem before the whole world knows about it.


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