Hey Linus, you were right, the twit was wrong. He demonstrated an attitude
that is becoming increasingly prevalent. He seemed to think that he was
doing you a favor by allowing you to shop there. This is happening a lot
lately and more people need to raise hell about it. Without the customer,
they're nothing. I think Radio Shack's days are numbered anyway. As they
drop more and more of the radio and parts lines that made them unique, they
have to compete with other (and better) stores for cell phones and satellite
TV sales.

"GrtPmpkin32" wrote in message
...
i worked at the shack to pay my way through college

Good for you, more people ought to have that drive.

and hated
dealing with customers who couldnt find what they were looking for or
even
knew what it was they were looking for.

Hey, no one put a gun to your head and forced you to work at R.S., or
anywhere
else for that matter. There are ALWAYS a fair amount of customers who
haven't
the slightest clue if they're even in the right store, let alone know
exactly
what they need. That's WHY there are basic rules of conduct and assistance
in
the retail business, which, unfortunately, you didn't feel the need to
exercise. Be bitter about having to deal with 'idiots', but don't take it
out
on the very base which supported your paycheck and got you through
college.

it is not our job to find a magic
piece for you

Actually, it is, if you want to stay in business. R.S.'s own advertising
and
marketing attitudes claim exactly that.

you apparenlty knew what you needed so why bother the
employees, just let them ring you up

There's the right attitude about retail and customer service... 'Don't
bother
the help'... hell, why not just get rid of the employees and let the
customer
find their stuff and ring it up themselves? OH, wait, then you wouldn't
have
had anywhere to work through college...


so i might even give someone the cold shoulder to go
help a cell phone

Glad I never visited your store. You'd have been taken to task.

dont rip on the shack employees for your short comings.

When someone is supposed to know what they sell, and they don't know what
they
sell, it is hardly a shortcoming of the customer. I had an R.S. employee
tell
me (when I didn't even ask him about it, was just looking through the
headphones shelf) that simple walkman headphones wouldn't work with the
output
from a portable MP3/CD player, because the phones 'were the wrong
megahertz'...
and this guy was a manager.
And when an employee INTENTIONALLY ignores a customer who may not give
them a
bigger sale, THAT also is a shortcoming of the employee's personal
attitude,
and if defended or never questioned by the employer, then it's the
employer's
shortcoming as well. The customer's knowledge or lack thereof has nothing
to do
with ****ty service.
Not every R.S. store is that bad, some are terrific, most are average. And
the
FACT is that the AVERAGE R.S. store couldn't care less about the customer
who's
looking for less than $10 of merchandise. Disagree? Let's see what you
wrote:

let them sell phones and make more money than selling $10.94 worth of
connectors
Yep, just like the sour looks one may get asking for a ketchup packet from
the
girl across the counter at a fast food place. Just because you're bitter
about
being there doesn't mean the customer's being an idiot, it just means you
feel
like the world owes you more than you're getting.
Right.
Most other franchise-retail stores I frequent aren't even CLOSE to the
level of
ignorance about their products and shameless disregard for their
customers, as
your average R.S. store. I still shop there when needed, of course, and
RARELY
if ever approach the employees, not because I'm afraid of 'bothering them'
(no,
Heaven forbid I enlist the services of a paid employee during business
hours...
I mean, let's not actually ask someone to DO the friggin' JOB they're paid
to
do, right?) but because they never have a satisfactory answer if I have a
question.
For a store which markets themselves as 'Having Answers', they fail
miserably,
ON AVERAGE.
Lord help us if you work retail again. Let us know which store so we can
stay
the hell away.
Linus