RadioBanter - View Single Post - *FINALLY* problem solved at Radio Shack..........

March 12th 04, 04:35 AM

In article ,
(Dxluver) wrote:

Americans will never blame the company, always the poor employees
hustling for a living.

Well, in this case it's obviously the company to
blame. Two or three posters have noted that the pay structure for Rat
Shack employees is based on selling cell phone and satellite tv
contracts, not helping customers. That's where the problem lies

No. The problems lies when the prospective employee has been told 'how' he
gets paid.

If the future employee 'chooses' under his own free will to *lie* to the
customers to jack up his paycheck, is not the employee at fault?

I would say yes, hence the problems at just about ever radio shack across the
country. Sure, management is giving them the choice, BUT, the employee is
excepting the terms of employment.

Then from day one, *KNOWINGLY* going to work to just jack the customer. And
jack they do. Actually it is quite sad.:-(

Who said anything about lying to customers? Lying is reprehensible. Some
"puffing" of the products, on the other hand, has always been standard
practice. I was just referring to the change of the stores from sources
of many electronic things, including knowledgeably-sold parts, to places
where they mainly try sell yearly cell-phone and satellite tv contracts,
ignoring much of the other stuff. When you sell intangibles like
contracts, my guess is that you make a lot more money than when you sell
stuff, because you don't have to store, transport, stock, and warranty
the intangibles. It would also be my guess that the decline of the
service and selection in Radio Shacks started when cell phones became
popular, and accelerated when satellite tv joined their lineup.

Leonard

--
"Everything that rises must converge"
--Flannery O'Connor