EarthLink is based in Pasadena, CA. They ripped off a friend of mine for $200+.
They had set up two accounts for her and were deducting payments for both from
her credit union account. She didn't pay any attention to the number of
deductions until she noticed her CU balance was lower than it should have been.

When she filed acomplaint, she got a number the first time. With no action, a
followup got a lady named Angela who kept in touch and was trying to get the
refund. Soon, the lady was gone, her computer records erased, and some guy in
India said the number first given was wrong.

When she did a Google search, she found all kinds of unhappy EarthLink users,
even wholeweb sites entitled EarthLinkSucks. com and such. G

Oh, and when she had the CU stop paying those, she got a bill from Earthlink in
the regular mail. Apparently, they are very prompt in billing.

Bill, K5BY