I agree. They should AT LEAST keep in contact. I was merely throwing
out some possible scenarios.

I work for a public safety agency. We had a new car come in and needed
lights, siren, radios, etc installed. We called several shops to do the
work and they came in low bid. We made an appointment, took the old car
to the shop and it was stripped in a matter of a few hours. We took the
new car there and left it. We didn't get the car back for 6 WEEKS!!!
It was always some excuse after another. "This person was sick",
"You'll have it by next week", "We are working on it". Unfortunately,
the interior of the new car had been taken out otherwise I would have
gone there, packed the stuff up, and gone elsewhere. That shop has not
gotten ANY work from us since. I have also told other agencies of the
experience we had with them.


Any business who's employees think the customer is a nuicance is doomed
to failure. Not only will they lose THAT customer, but also anyone that
customer may tell.

Just my $.02 worth.

NO SPAM wrote:
I can agree to that, would they have given some "decent" answers - unlike
they've already done... A couple days, a week, we don't know. The PS agency
has had to call each time to get an answer, the 2 way shop hasn't bothered
to keep in touch. IF they knew there was a problem, SOMEONE should have
called the agency to explain it and apologize for being so elusive about it.
Any situation as you've referred to is understandable, and if they knew it,
why not tell the agency? Why keep them in suspense, growing more impatient
every day that their tower lays on the ground? To me, the 2 way shop isn't
coming through in a very good way. THEY owe it to the PS agency to make the
calls - to explain, NOT say "we don't know". That is a **** poor answer.

NS

"nitespark" wrote in message
news:qSD5d.465$TY2.136@lakeread04...

Keep in mind the 2-way company can only get what is delivered to them.
With all of the extensive damage in Florida and the Gulf Coast, perhaps
the tower manufacturers have a severe backlog of orders and are unable
to deliver.

If the quality of service has diminished before the storms and for other
agencies that used this 2-way shop, then, perhaps the shop does need to
lose the business.

I would not be quick to blame until I got definitive facts concerning
what is going on and why.


NO SPAM wrote:

There is a system in place but it just seems odd that the 2 way radio
company came the same week - actually 2 days later of the problem being
found and called in - to view the damage and to place the order for a

new

tower and see what else may need done, and here almost a month later,

it's

not done. The Comms officer isn't at fault there, it is the company who

is

doing the damned job. They are only one of a couple in the area that can

do

it. I doubt they'll be called upon "first" again for anything. They

"were" a

reputable company utilized by many agencies but it seems their work is

going

to crap. Time to start shopping for a new 2 way Comms company. What is
worse, is they've given different answers as to a date for completion. A
couple days, a week to - who knows? Not very reliable answers. This

isn't a

100 or more foot tower we're talking. Just a lousy 40' tower. Most

places -

I thought - stocked them, at least at one time. They were standard for

hams,

cber's, tv antennas. I can't wait to see how it all ends. The Comms

officer

called the problem in immediately to the place they've always utilized.

He

could not have foreseen this problem, for it to have been his fault. And

he

has called once a week for updates.

N S

"Ronny Julian" wrote in message
...


Could be any of those reasons. Does this Pubic safety agency have a

sound

backup until this is installed? If not I'd be looking for a new comms
officer! Depending on where you live overcoming a 40' rise over average
terrain is not any big deal. Is there a mountaintop within a few miles?





"NO SPAM" wrote in message
. to.verio.net...


If one were to order a tower, lets say 40' for use in a 2 way radio
situation, how long should it take from the time you place the order to
the
time you get it? I know a place who's tower blew over (it was old too)

and


a
replacement was ordered the same week. Almost a month later, they're

still


waiting for the 2 way radio company to deliver and replace. This is a
public
service agency which depends on their communications. Seems odd, the
company
doing the work seems to be putting them off. Or is it whoever they're
ordering from, sucks with supplying? Just curious.

NS





--
More people died in Ted Kennedy's car than have been killed by my guns.





--
More people died in Ted Kennedy's car than have been killed by my guns.