Lucky wrote:


Mark,

An used one went for $20 and I saw another one go for $21. And it's not just
the dent. I find his story hard to accept. If it's from a factory new box,
why should it be dented in the first place? It shouldn't.

Now if you follow his story, his "helper" took it out of the "new factory
sealed box"and didn't notice a thing. You'd have to blind not to see this.
It's not a little dent. The side of the PSU is dented all the way in. So his
helper didn't notice it and tell him about it? Come on? If that's true he
should fire his helper cause he's not helping him. And he wants ME to spend
my own money to ship it back to him? So I have to be out more money for a
damaged item he stated was factory new in box?

No I'm completely right. If he doesn't make good on a partial refund or
replace the item at NO COST to me, I'll put in complaint with Ebay and
Paypal about him,and I'll leave neg feedback like people have told me to do.
They say he deserves it. That I shouldn't let him get off easy.

I'm fully in my rights here and will not be taken advantage of. Simple as
that. He stated "New in factory sealed box" but he sent me a damaged supply.
I wonder if Ebay and Paypal will buy his "helper" excuse.

Then in the future if he has another dispute with someone, they will see he
had an incident once before. I will not spend one cent of my money to ship
it back. I don't trust this guy. How could anyone here trust him? Let's see
if he makes good as an Ebay seller.

Lucky



If he's not willing to make a price adjustment you feel is fair, you
should be able to return it for a no cost exchange (if he has another)
or a refund including return shipping...

BUT...

The tone of the messages you've posted in RRS about this problem implies
you've had limited experience with conflict resolution.

If the messages you send him imply "I'm ready for a fight" you increase
the odds he'll get ready for one too.

I would treat the fact he didn't look it over before listing it as an
honest mistake - he wasn't the only person in this transaction who
expected a new in box item to be dent free.

He has feedback of 183 without any neutral or negative comments. 120 of
those comments are from buyers.

My guess is the helper was just told "Take pictures of everything in
those boxes over there".

If you are friendly but firm and give him a graceful way to make you
happy, he'll probably take it.

If it was me, I'd send a much friendlier email explaining I cooled down
and after considering his excellent reputation decided it was an honest
mistake. I'd apologize for the tone of the earlier message(s), and give
him a list of ways he could make me happy with the transaction and earn
glowing positive feedback.

Good luck.

Mark