Blue Cornchips wrote:


Vijay Mukhi, a call centre analyst, said websites have sprung up in the
US giving phone numbers of companies which use call centres in India,
and listing Hindi swear words to be used to abuse staff. 'When you move
jobs away from a country, there's going to be a lot of pent-up
frustration which gets let out on Indian workers,' he said.

There might not be so much frustration if they could understand enough
English to understand your problem. I delt with a help desk in India
over a credit card issue...never could get it across what my problem was
no matter how many ways I attempted to expalin it, when I asked to speak
to a manager, she hung up.
Maybe these companies will finally get the message that customers are
getting tired of dealing with people who can't understand enough English
to be of any help and bring the support centers back to the U.S. Don't
hold your breath.