m II wrote in news:E39oe.42532$tt5.1042@edtnps90:

Cmd Buzz Corey wrote:
Blue Cornchips wrote:


Vijay Mukhi, a call centre analyst, said websites have sprung up in
the US giving phone numbers of companies which use call centres in
India, and listing Hindi swear words to be used to abuse staff.
'When you move jobs away from a country, there's going to be a lot
of pent-up frustration which gets let out on Indian workers,' he
said.


There might not be so much frustration if they could understand enough
English to understand your problem. I delt with a help desk in India
over a credit card issue...never could get it across what my problem
was no matter how many ways I attempted to expalin it, when I asked to
speak to a manager, she hung up.
Maybe these companies will finally get the message that customers are
getting tired of dealing with people who can't understand enough
English to be of any help and bring the support centers back to the
U.S. Don't hold your breath.


It's worse than you think. The US politicians seem addicted to using
overseas call centres. You'd think they would keep the jobs at home,
being your public servants and all...

=============================================

Georgia is one of 32 states using the same two call centers in India
and another in Mexico for Spanish-speaking callers.

http://www.11alive.com/specials/uswo...e.aspx?storyid
=49513 =============================================




mike


Most Indians speak very good English, at least in the cities, AFAIK. I've
never been to India, but all the Indians I've met elsewhere spoke perfect
English, albeit sometimes heavily accented. They have many different
languages and use English as a lingua franca to talk to other Indians in
their own country, so complete fluency is more the rule than the exception.

Of course, they do speak what you would regard as British English, but I
understand that the call centres all give training in American
colloquialisms. I've never had the least trouble communicating with anyone
in Indian call centres, but then I am British, after all. Perhaps you will
all have to learn the Queen's English? It makes a change from learning to
label your rubbish 'basura'. Perhaps I could offer classes in how to
communicate with call centres in proper English. Note that they are call
'centres', not 'centers'. The British Empire strikes back!

They always seem particularly pleased to hear an English voice on the line,
and sometimes ask me if I like cricket. I think it is a relief for them not
to have to talk American. They can get quite chatty. There was one funny
incident when I asked one of them if he was in India and he told me that he
wasn't allowed to answer that question!