On Tue, 21 Jun 2005 07:47:12 -0700, Wayne Howell
wrote:

When I got interested in getting a Pro-95, a couple of months ago, I
went into our local Radio Shack and asked to see one. I was told "We
don't sell scanners." I advised them that both the catalog and the web
site showed that the did. The clerk told me "Radio Shack has
discontinued doing scanner.....we can't get any more." I tried once
more--insisting that even if _they_ didn't have them, RS was still
selling them. Again the clerk said "We've tried. We can't even order
scanners any more, RC has discontinued them.

Here's what I would have done:

Asked the clerk for his name and the name and phone number of his
district manager. If he asked me why, I'd reply that I want to confirm
Radio Shack's decision to discontinue carrying scanners. If he didn't
cave in at that point, I would call the district manager right then
and there from my cell phone, ask the question, and then explain that
insert clerk's name here at inster store number and/or location
here is telling me that RS no longer carries scanners. If necessary,
I'd hand the phone to the clerk and have him tell his DM what he just
told me. Then I would have watched as the clerk began wincing from the
tongue-lashing the DM would give him.

Within a week or two, that store would have a new manager... And there
would be a full line of scanners gracing the shelves. And that lying
punk of a clerk would be gone, as well.