"Chuck Harris"


The ups ppl are union, so they don't care about customer service

Perhaps, but they are also employee owners, so I think they do care
about customer service more than you know. I have dealt with UPS in
two different cities, and out in the country, and they have always done
the great job for me. I am certain there are regional problems, I just
haven't witnessed them here.


Its hit or miss around where I'm at.We had a bad route UPS driver for 3
years.He was rude and agrumentative towards our intake/shipping lady.We
asked for a different driver and were ignored by the UPS Terminal for this
request.He finally got reassigned and the new guy just comes in,does his job
with a HELLO and GOODBYE and thats it.Since we do about 250 Ground
shipments a week and 25 or so Next Day or Priority when we callled the
terminal to complain and said we have DHL coming in they got off thier
duffs.We use Worldship software for our shipping.Now DHL gets 80% of our
Ground and we keep UPS aorund because our major vendor uses them for RMA and
Warranty labeled return shipments.

Our Fedex delivery route driver is a great guy.He likes Guinness,So I trust
him completely! heheheh
WKR
Albany,NY