On Tue, 18 Oct 2005 15:37:12 GMT, "John" said
in rec.radio.scanner:

I called 1-800-TheShack and asked for the CTCSS tone board (20-0031) and
they had no idea what I was talking about.

No surprise. Call them and give them a part number. (It should be in
the manual.)

For minimum wage you expect them to learn something about the products
they "support"?