I've had nothing but good experiences with Universal. This includes
buying new and used equipment, as well as trading stuff in. In fact, I
recently traveled to Universal to trade in an R8B and NRD-545 for a new
Ten Tec RX-340, and was completely satisfied with the service.
Apparently Universal does not process orders made via their website in
a timely manner, as opposed to phone orders that seem to get processed
quickly.

What annoys me is the crappy service I sometimes get when visiting
Amateur Electronic Supply in Wickliffe, OH. The salesmen are always on
the phone taking orders and walk-in customers are frequently ignored.