In article ,
D Peter Maus wrote:

Dale Parfitt wrote:
"D Peter Maus" wrote in message
...
After reading some of the horrifying things I'd read here about
Ten-Tec service, I decided to experience it for myself.

The backlight on my RX-350 became unstable. Not having a service
manual, I called Ten-Tec and spoke with Service, and they gave me, over
the phone, the location of the trouble, the identity of the faulty parts,
and tricks and techniques to correct the problem. Not bad for a first
contact on a radio that's out of warranty.

As helpful as that was, I really wanted to see what the story was in
dealing with an actual repair at the factory, so I sent it in anyway.

I got an e-mail on the radio's arrival, a job number, a telephone
number to call should I have questions, and an estimate of cost and
turnaround time. $83, and 4-6 weeks.

At 4 weeks, I sent an e-mail inquiring about the job, and found that
there was already a notice of completion in my mail trash folder, due to
some pretty tight spam filtering. The total for the job was $83 and
change, including return shipping by FedEx Ground. I could pay by check,
money order or credit card. So, when the invoice arrived 48 hours later, I
sent them a check. Less than 7 days later the radio arrived, good as new,
cleaned of all fingerprints, dust and assorted handling marks, boxed to
survive a head-on with a Volvo. It also looks like they touched up
alignment.

Total turnaround: 5 weeks.


Worth noting, when you hear dissatisfied users, that there are
satisfactory outcomes.

Hi Peter,
This has always been my experience with T-T. No phone menues and holds to
put up with- always a friendly voice when you call.

Dale W4OP



Yeah, the guy I spoke with was a hoot. Clearly a ham who loved the
hobby, his profession, and enjoyed talking to other radio hobbycraft
practitioners.

I did some digging before I bought the Ten-Tec and based on the
recommmendation of a former member of this newsgroup--ex-VOA and an
Extra class ham at that--I decided to make some calls to Ten-Tec about
product, service, ongoing support and whether Dolly interferes with
reception above 15 Mhz. I found them to be quite well informed, eager
to assist, and in general good humor. Not unlike the ICOM techs at
Bellevue.

It was a no brainer. Bought the radio and have had nothing but
pleasant surprises since.

I called their tech support once with several questions and they
answered my call with no waiting. They were helpful, knowledgeable and
pleasant.

--
Telamon
Ventura, California