My wife works for emergency services and not a single
emergency scenario involves using ham radio operators.

That's a shame.
The ARES group I volunteer with is an integral part of my county and
hospital emergency comms.
Amateur radio is also the only reliable source of comms between the EOC
and nuke plant disaster field teams.
We are called out to provide comms every time the Delaware or Neversink
rivers flood.

There is more.. but you get my drift.

Steve