I'm sharing a good experience I had with LDG. At our local club meeting,
Thursday, Aug 4, I bought an LDG AT-11MP. It's a discontinued item. At
$10.00 it was a bargain but it needed two new front-panel toggle switches.
They were physically damaged.

On Friday, Aug 5, I messaged LDG on their website and asked how to buy them
switches. I said I'd send a check if they shipped with an invoice. The
next day, while browsing in a surplus store, I found switches and put them
in, so I messaged again, saying I had repaired the unit. I said if they had
already sent me two switches, I'd honor the invoice and keep the switches.

Imagine my surprise when I got an email a few hours later (still Saturday)
saying thar the switches were scheduled to go out but may not have been
shipped. If I receceived them, I could just keep them! So apparently they
weren't even going to invoice for them! A gift!

Life is Darn Good (get it?) and they made a new friend.

"Sal"
(KD6VKW)

On Thu, 11 Aug 2011 20:04:59 -0700, "Sal" wrote:

Imagine my surprise when I got an email a few hours later (still Saturday)
saying thar the switches were scheduled to go out but may not have been
shipped. If I receceived them, I could just keep them! So apparently they
weren't even going to invoice for them! A gift!

Nice people, nice company, and great service. However, the
justification may not be so altruistic. For small parts, the cost of
the parts may be insignificant compared to the handling. That
especially applies to returns. It would cost LDG far more than the
cost of the switches and postage to inspect the customer returned
parts, return them to stock, and deal with the paperwork. With
electrical parts, it's assumed that anything that has been in the
hands of the customer, has a good chance of being fried. Try
returning electrical parts to a hardware store or automotive supply
house, and watch the fun.

I had something similar happen with Digikey a few years ago. They
shipped me some parts, but the USPS(?) delivered the parts to the
wrong mailbox. After about 2 weeks, I was getting desperate and
called Digikey, asking for a duplicate shipment, which I indicated I
would pay for, and return the original package should it ever
magically appear. Digikey sent me the replacement parts at no cost.
Two weeks later, the original package appeared. I called Digikey
asking how to pay for the parts, or for return instructions. They
indicated that it was cheaper for them to just forget about the parts
and the added charges or to deal with the returns. So, I accidentally
received $70 in spare parts from Digikey for free. I like Digikey.

While I'm ranting on the subject, at a former employer, I once
calculated that the cost of shipping an empty box was $75. That's a
product with zero cost, but which still needs all the paperwork,
inspection, packaging, handling, billing, and overhead of any other
product. That means to ship a single transistor, the minimum the
company should have charged was $75. As a result of my calculations,
it became common for the company to provide massive quantity discounts
simply to reduce the number of orders by a given dealer. Pricing such
as:
1 xsistor $30
10 xsistors $35
100 xsistors $40
was common. There was also a trend to sell production extras by the
hand full or by the paper bag full as it was cheaper to do this than
to sort, separate, test, and re-file the random parts. Since all of
them were used in various radios sold and repaired by the dealers,
everything in the grab bag was probably useful.


--
# Jeff Liebermann 150 Felker St #D Santa Cruz CA 95060
# 831-336-2558
# http://802.11junk.com
# http://www.LearnByDestroying.com AE6KS

"Sal" ha scritto nel messaggio
...
I'm sharing a good experience I had with LDG.


I also had a good experience with LDG. They immediately shipped me spare relays
and capacitors at a very low price (+ postage for international shipment).

73

Tony I0JX
Rome, Italy

[quote=Viergetty;774611]Principled records and overview


I had my LDG AT600Pro auto tuner since mid Dec. last year. Got it to go with my FT-450AT, and my Ameritron ALS-600 amp. I must say, that having had LDG tuners in the past, and knowing they make a great product, I had no qualms about purchasing one of these tuners.

While the tuner is a bit noisy when it is in tune mode, it has never failed to give me the best match on any of my antennas. Most of my antennas are resonate, so I don't really need it as a tuner, but mostly as an antenna switch. However I do have a 102' G5RV that I use from time to time, and my GAP Challenger, which I only use to tune on 17 meters.

I have recommended this tuner to others in our local club, telling them of its attributes, and how noisy it is when tuning. But, I got to give credit where credit is due. I have had other auto tuners...while they d a good job for what I needed, it just didn't do what I wanted. The other tuners where noisy as well.

All in all, my LDG AT-600Pro is a great tuner. Low profile, easy to set up and use, it didn't take any time at all once out of the box to get it set up and using it. This is without a doubt the best auto tuner that has ever been on my desk. A great tuner at a great price, it works, and works well.