Tim Wescott wrote:

But, in such a situation having someone willing and able to properly
fondle the keyboard, then cheerfully tell you what you need to know, is
still better than a snide gum-chewing receptionist!

I try not to undervalue order-takers and such. Given how much value they
can add when they're on the ball (and how much they can screw up when
they're not), one cannot dismiss them as "just" anything.

Well, we 'hams' often are not the easiest customers to deal with because
we 'know' more than the gal on the other end of the phone That said,
I not so long ago ordered some xtals from JAN and mentioned my old
Harvey-Wells TBS-50 and the gal lit up like she knew what I was talking
about.

JAN has my business ever since.

-Bill

In article ,
Bill M wrote:
Tim Wescott wrote:

But, in such a situation having someone willing and able to properly
fondle the keyboard, then cheerfully tell you what you need to know, is
still better than a snide gum-chewing receptionist!

I try not to undervalue order-takers and such. Given how much value they
can add when they're on the ball (and how much they can screw up when
they're not), one cannot dismiss them as "just" anything.

Well, we 'hams' often are not the easiest customers to deal with because
we 'know' more than the gal on the other end of the phone That said,
I not so long ago ordered some xtals from JAN and mentioned my old
Harvey-Wells TBS-50 and the gal lit up like she knew what I was talking
about.

JAN has my business ever since.

ICM and JAN are both this way and they are both absolute joys to deal with.
They know what you want, they know how to make it, and they know what a
fair price is.
--scott
--
"C'est un Nagra. C'est suisse, et tres, tres precis."

"Scott Dorsey" wrote in message
...
ICM and JAN are both this way and they are both absolute joys to deal
with.
They know what you want, they know how to make it, and they know what a
fair price is.
--scott
--
"C'est un Nagra. C'est suisse, et tres, tres precis."

Jan, ICM, and Sentry... I must have spend hundreds of bucks
when I was a young ham on FM crystals for the latest Motorola
or RCA twoway castoff I was converting for one of the VHF or
UHF ham bands! I remember when ICM had cheap EX grade
crystals for experimenters, and when JAN would mail you
list of cheap surplus crystals they had on hand.

Pete