On Wed, 05 May 2004 11:39:58 +0100, Paul Burridge
wrote:


Okay, John, just out of curiosity I will. I expect them to tell me to
get f*cked, like HP or Tek would, but we'll see what their "extended
aftersales care" is like.

---
Excuse me???

I recently bought a surplus HP54659B module for my HP54602B DSO and
had trouble getting it to work, so I called Agilent for help and, even
though the scope and the module are no longer supported by Agilent,
they took the call, assigned me a case number and a pleasant
technician, and when she couldn't come up with a solution while we
were on the phone, went away to try to find some information she
needed to work on the problem. All for free. Above and beyond, I'd
say...

In the meantime, I continued to try to solve the problem and found it
was pilot error, so I called them back to let them know and to thank
them for their time. I also found out that even though one of their
instruments may become obsolete or break, they'll still do fee-based
repair and cal.

I hope you fare as well with Marconi.

--
John Fields