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Pro-96 CPU upgrade insanity
After hearing talk of a possible CPU upgrade, I first asked a couple of
local stores. They had no clue. I then asked RS via the webpage. Below are a series of email exchanges I have had with them. In their defense, at least they reply. It seems as there are 8 talk groups affected by something in the current CPU. What these talkgroups and their locations are; RS is keeping a closely guarded secret. Apparently mere mortals cannot fathom the sheer complexity of them. They would not even tell me what symptoms the scanner would exhibit if one of the 8 talkgroups was received. What idiots. Patient: Doctor I feel sick to my stomach. Dr: Well it could be gas, or your appendix. Patient: Which is it? Dr.: If I told you, I'd have to tell all my patients. Wait until I take out your neighbor's appendix. The first email is at the bottom of this post. ------------------------------------------- In order to provide boards for customers who require the upgrade, we do not provide that information. It is RadioShack's intention to FIRST update scanners for customers that live in or near analog trunking systems that use one of the involved 8 talkgroup ID codes. If RadioShack provided that information and responded to everyone's request today, we would quickly run out of boards and then not be able to update any requests from customers that need them. To better assist you with future questions, please respond to this original email with the REPLY option. Thank you, Lori RadioShack Product Support Center LN/kk --------------------------- Sent: Wednesday, February 09, 2005 8:24 PM To: RS Store POS Mail user Subject: CPU upgrade PRO-96-LN-LN That's all very well and good, but I am still waiting for the 8 mystery talk groups. I ask again can you please tell me what they are? RS Store POS Mail user Your local RadioShack store can contact our Product Support group or their District Manager to arrange for the upgrade, when the upgrades are available for customers not using the ID's. To better assist you with future questions, please respond to this original email with the REPLY option. Thank you, Lori RadioShack Product Support Center LN/kk http://www.radioshack.com ------------------------- Sent: Sunday, February 06, 2005 9:40 AM To: RS Store POS Mail user Subject: CPU upgrade PRO-96-LN Thanks, That makes it clearer. Can you provide a list of the 8 talkgroup ID's? I don't know them. Also what part # should I reference if I should decide to take my PRO-96 in and have the upgrade done. The local stores are not aware of this upgrade. Thanks RS Store POS Mail user wrote: Thank you for the e-mail, We apologize for the delay in response. At the present time we are experiencing a high level of correspondence. There is currently no program in place to automatically upgrade the Pro-96 in our Fort Worth or any other facility and there are no programs planned to do so. Running changes and product enhancements are made to products all the time. Not every change is automatically applied to every existing unit and our experience and information in this instance is that the issue does not effect the vast majority of Pro-96 users. That aside, let me say that RadioShack will arrange a version 1.3 CPU update path for anyone that wants one, but first... It is RadioShack's intention to FIRST update scanners for customers that live in or near analog trunking systems that use one of the involved 8 talkgroup ID codes. These are the ONLY customers that will see a difference in the performance of the scanner from CPU version 1.2 or earlier. We have arranged a small number of boards and the cost for the update will be our minimum service fee for a scanner, $49. We are actively seeking customer contacts in these areas. We have a problem, however - if RadioShack responded to everyone's request today, we would quickly run out of boards and then not be able to update any requests from customers that need them. To our PRO-96 customers, if you monitor a system that uses one or more of the 8 talkgroup ID's, please contact us with a list of those ID's and most importantly what system they are on, your address and proximity to the system - we will verify the system's use of those TID's and your address, then contact you individually and arrange a prompt update. If you are a PRO-96 customer, but don't use one of those talkgroup ID's, you just want the update we encourage you to wait until parts are more readily available. The charge for the update will be the same minimum service fee - no penalty for just wanting the latest! To better assist you with future questions, please respond to this original email with the REPLY option. Thank you, Lori RadioShack Product Support Center LN/kk http://www.radioshack.com __________________________________________ Customer's Question: I have heard rumors of a CPU upgrade to 1.3. Supposedly this is only done at the Ft Worth Service center. Can you provide any information on this such as part number to reference when speaking with my local store? thanks ------------------------ |
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Yeah I know what you mean. I know that the earth is going to run out
of crude oil some day and I'm kicking myself for buying that car with a gasoline powered engine. On Sun, 13 Feb 2005 17:56:58 -0500, **THE-RFI-EMI-GUY** wrote: If you want to see some real fun, wait until the 800 MHz rebanding takes place. The channel numbering schemes, channel spacing, NPSPAC band edges will all be affected. Kinda glad I havent invested in a trunking tracker at this time. wrote: After hearing talk of a possible CPU upgrade, I first asked a couple of local stores. They had no clue. I then asked RS via the webpage. Below are a series of email exchanges I have had with them. In their defense, at least they reply. It seems as there are 8 talk groups affected by something in the current CPU. What these talkgroups and their locations are; RS is keeping a closely guarded secret. Apparently mere mortals cannot fathom the sheer complexity of them. They would not even tell me what symptoms the scanner would exhibit if one of the 8 talkgroups was received. What idiots. Patient: Doctor I feel sick to my stomach. Dr: Well it could be gas, or your appendix. Patient: Which is it? Dr.: If I told you, I'd have to tell all my patients. Wait until I take out your neighbor's appendix. The first email is at the bottom of this post. ------------------------------------------- In order to provide boards for customers who require the upgrade, we do not provide that information. It is RadioShack's intention to FIRST update scanners for customers that live in or near analog trunking systems that use one of the involved 8 talkgroup ID codes. If RadioShack provided that information and responded to everyone's request today, we would quickly run out of boards and then not be able to update any requests from customers that need them. To better assist you with future questions, please respond to this original email with the REPLY option. Thank you, Lori RadioShack Product Support Center LN/kk --------------------------- Sent: Wednesday, February 09, 2005 8:24 PM To: RS Store POS Mail user Subject: CPU upgrade PRO-96-LN-LN That's all very well and good, but I am still waiting for the 8 mystery talk groups. I ask again can you please tell me what they are? RS Store POS Mail user Your local RadioShack store can contact our Product Support group or their District Manager to arrange for the upgrade, when the upgrades are available for customers not using the ID's. To better assist you with future questions, please respond to this original email with the REPLY option. Thank you, Lori RadioShack Product Support Center LN/kk http://www.radioshack.com ------------------------- Sent: Sunday, February 06, 2005 9:40 AM To: RS Store POS Mail user Subject: CPU upgrade PRO-96-LN Thanks, That makes it clearer. Can you provide a list of the 8 talkgroup ID's? I don't know them. Also what part # should I reference if I should decide to take my PRO-96 in and have the upgrade done. The local stores are not aware of this upgrade. Thanks RS Store POS Mail user wrote: Thank you for the e-mail, We apologize for the delay in response. At the present time we are experiencing a high level of correspondence. There is currently no program in place to automatically upgrade the Pro-96 in our Fort Worth or any other facility and there are no programs planned to do so. Running changes and product enhancements are made to products all the time. Not every change is automatically applied to every existing unit and our experience and information in this instance is that the issue does not effect the vast majority of Pro-96 users. That aside, let me say that RadioShack will arrange a version 1.3 CPU update path for anyone that wants one, but first... It is RadioShack's intention to FIRST update scanners for customers that live in or near analog trunking systems that use one of the involved 8 talkgroup ID codes. These are the ONLY customers that will see a difference in the performance of the scanner from CPU version 1.2 or earlier. We have arranged a small number of boards and the cost for the update will be our minimum service fee for a scanner, $49. We are actively seeking customer contacts in these areas. We have a problem, however - if RadioShack responded to everyone's request today, we would quickly run out of boards and then not be able to update any requests from customers that need them. To our PRO-96 customers, if you monitor a system that uses one or more of the 8 talkgroup ID's, please contact us with a list of those ID's and most importantly what system they are on, your address and proximity to the system - we will verify the system's use of those TID's and your address, then contact you individually and arrange a prompt update. If you are a PRO-96 customer, but don't use one of those talkgroup ID's, you just want the update we encourage you to wait until parts are more readily available. The charge for the update will be the same minimum service fee - no penalty for just wanting the latest! To better assist you with future questions, please respond to this original email with the REPLY option. Thank you, Lori RadioShack Product Support Center LN/kk http://www.radioshack.com __________________________________________ Customer's Question: I have heard rumors of a CPU upgrade to 1.3. Supposedly this is only done at the Ft Worth Service center. Can you provide any information on this such as part number to reference when speaking with my local store? thanks ------------------------ |
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