Seems to me that Ten-Tec has insulted and ignored RX-350 owners for
too long now. it has been since August LAST year that any of the
issues have been addressed. issues so bad I sold my 350 a month after
I got it. they have spent all their resources on the Amateur line,
especially the $3000 orion transceiver with a multitude of updates.
every product in their DSP line has been updated except the 350. the
last update was months ago.
Ten Tec, I feel, considers the SWL to be a technical idiot and not
worthy of an update.
The times I did call I was treated like an idiot with insulting
answers. when I said the sync detector was useless, they said use
ECSS. technically savvy people know ECSS is NOT a substitute for a
good sync.
when I compained about the skirt selectivity they had another lame
excuse. I talked to the person in charge of DSP software development
earlier this year and he didn't even know what they would fix or when
they would even start.

so back to my question, are there happy owners out there that think
the 350 is better than the Drake R-8B, I think my SW-8 is a better
receiver than the 350 I had. and yes it was the latest software
version. whether it was properly working, I can only assume since they
wanted $50 on a three month old $1000+ receiver to check it out. (
some world class service ! keep the customer happy, they could not
seem to care less about me)

Mike Maghakian wrote:

Seems to me that Ten-Tec has insulted and ignored RX-350 owners for
too long now. it has been since August LAST year that any of the
issues have been addressed. issues so bad I sold my 350 a month after
I got it. they have spent all their resources on the Amateur line,
especially the $3000 orion transceiver with a multitude of updates.
every product in their DSP line has been updated except the 350. the
last update was months ago.
Ten Tec, I feel, considers the SWL to be a technical idiot and not
worthy of an update.
The times I did call I was treated like an idiot with insulting
answers. when I said the sync detector was useless, they said use
ECSS. technically savvy people know ECSS is NOT a substitute for a
good sync.
when I compained about the skirt selectivity they had another lame
excuse. I talked to the person in charge of DSP software development
earlier this year and he didn't even know what they would fix or when
they would even start.

so back to my question, are there happy owners out there that think
the 350 is better than the Drake R-8B, I think my SW-8 is a better
receiver than the 350 I had. and yes it was the latest software
version. whether it was properly working, I can only assume since they
wanted $50 on a three month old $1000+ receiver to check it out. (
some world class service ! keep the customer happy, they could not
seem to care less about me)

It's my belief that Ten-Tec has always done that to it's customers, i.e.
promise upgrades etc., and then never come through.

I demo'd a 350 some time back and it went back to the factory where it
belonged.

Steve
Holland, MI

Drake R7, R8 and R8B