Americans will never blame the company, always the poor employees
hustling for a living.

Well, in this case it's obviously the company to
blame. Two or three posters have noted that the pay structure for Rat
Shack employees is based on selling cell phone and satellite tv
contracts, not helping customers. That's where the problem lies

No. The problems lies when the prospective employee has been told 'how' he
gets paid.

If the future employee 'chooses' under his own free will to *lie* to the
customers to jack up his paycheck, is not the employee at fault?

I would say yes, hence the problems at just about ever radio shack across the
country. Sure, management is giving them the choice, BUT, the employee is
excepting the terms of employment.

Then from day one, *KNOWINGLY* going to work to just jack the customer. And
jack they do. Actually it is quite sad.:-(