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I agree. My experience with american call centers has been about as
good as those that appear to be located overseas. The quality of the response is directly related to the skills and knowlege of the individual - their location has little to do with it. Tucson, Arizona has numerous call centers operating there, and I would guess many of the operators have a non-U.S. accent as well. When calling a call center my purpose is to get information. I've found that by staying cordial and sometimes repeating a question that I get the results I'm looking for. Some on this forum(not you) seem to be more focused on insulting the operators and generally causing problems. They must have a lot of free time. |