In article ,
"chef@dennys" wrote:

Fed-Ex Ground has always welcomed packages from private individuals, while
UPS would rather do business with business. UPS finally saw the light over
the last year or two due to Ebay, but they've did too little too late.

I've used Fed-Ex Ground for at least 5 years since UPS started opening and
inspecting packages accepted via their counters. The UPS counter folks
around here are extremely rude... in fact one of them is so bad just
mentioning her name to about anyone across the region who has been to their
counter and they know who you're referring to. Go to a Fed-Ex counter and
you're greeted with a smile. Also love their Ship Manager web processing.
Even when there's a line of people at the Fed-Ex counter, just throw your
packages on the desk... say "they're done"... and walk out. UPS lost my
business long ago.


The ups ppl are union, so they don't care about customer service

mike murphy wrote:



The ups ppl are union, so they don't care about customer service

Perhaps, but they are also employee owners, so I think they do care
about customer service more than you know. I have dealt with UPS in
two different cities, and out in the country, and they have always done
the great job for me. I am certain there are regional problems, I just
haven't witnessed them here.

-Chuck

"Chuck Harris"


The ups ppl are union, so they don't care about customer service

Perhaps, but they are also employee owners, so I think they do care
about customer service more than you know. I have dealt with UPS in
two different cities, and out in the country, and they have always done
the great job for me. I am certain there are regional problems, I just
haven't witnessed them here.


Its hit or miss around where I'm at.We had a bad route UPS driver for 3
years.He was rude and agrumentative towards our intake/shipping lady.We
asked for a different driver and were ignored by the UPS Terminal for this
request.He finally got reassigned and the new guy just comes in,does his job
with a HELLO and GOODBYE and thats it.Since we do about 250 Ground
shipments a week and 25 or so Next Day or Priority when we callled the
terminal to complain and said we have DHL coming in they got off thier
duffs.We use Worldship software for our shipping.Now DHL gets 80% of our
Ground and we keep UPS aorund because our major vendor uses them for RMA and
Warranty labeled return shipments.

Our Fedex delivery route driver is a great guy.He likes Guinness,So I trust
him completely! heheheh
WKR
Albany,NY

On Wed, 12 Oct 2005 19:42:13 -0400, Chuck Harris
wrote:

mike murphy wrote:



The ups ppl are union, so they don't care about customer service

Perhaps, but they are also employee owners, so I think they do care
about customer service more than you know. I have dealt with UPS in
two different cities, and out in the country, and they have always done
the great job for me. I am certain there are regional problems, I just
haven't witnessed them here.

-Chuck

Employee ownership is a crock of crap. If an average employee
were to do something which made the stock go up a dollar, he'd get
nearly nothing for his few measly (purchased) shares, but the fat cats
at the top would each get a windfall for their 200,000 (given to them)
shares.

Apropos rec.radio.*.* -- that's a hell of an amplification
factor.