"Dee Flint" wrote in message
...

"Phil Kane" wrote in message
ganews.com...
On Sat, 04 Jun 2005 23:22:04 GMT, Aristotle wrote:

I know that most Indians speak good English, and I have no problem
with their accent. But I had one once who apparently did not
understand English. It was as if he was reading from a script and was
expecting a certain answer back. It was VERY frustrating. Perhaps if
these call centers were a little more discriminating in who they
hired.

The problem which I find most is not lack of fluency with English
(in any of its variations) but lack of fluency in the subject at
hand. How can you get assistance with a PC card driver, for
instance, when the person doesn't know (or denies) that the
particular operating system which is being used exists?

Fortunately these problems don't crop up that often for me.

--
73 de K2ASP - Phil Kane

While they don't crop up that often for me either, I don't bother to call
the help desks for the very reason that you mention. I just keep plodding
along until I manage to figure it out for myself.

Dee D. Flint, N8UZE


Agreed, Dee. I am fortunate in that I have several savvy friends who are
more than willing to assist me in my times of need. I also find it a
personal challenge to muddle through the glitches as they crop up and try to
resolve them myself. It is a great "hands-on" learning experience.
At least that is how I view it.

I guess it is a trade-off, eh? Spend two hours on the phone listening to
canned music or spend two hours figuring it out for one's self. As you said,
it doesn't crop all that often.