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"Dee Flint" wrote in message ... "Phil Kane" wrote in message ganews.com... On Sat, 04 Jun 2005 23:22:04 GMT, Aristotle wrote: I know that most Indians speak good English, and I have no problem with their accent. But I had one once who apparently did not understand English. It was as if he was reading from a script and was expecting a certain answer back. It was VERY frustrating. Perhaps if these call centers were a little more discriminating in who they hired. The problem which I find most is not lack of fluency with English (in any of its variations) but lack of fluency in the subject at hand. How can you get assistance with a PC card driver, for instance, when the person doesn't know (or denies) that the particular operating system which is being used exists? Fortunately these problems don't crop up that often for me. -- 73 de K2ASP - Phil Kane While they don't crop up that often for me either, I don't bother to call the help desks for the very reason that you mention. I just keep plodding along until I manage to figure it out for myself. Dee D. Flint, N8UZE Agreed, Dee. I am fortunate in that I have several savvy friends who are more than willing to assist me in my times of need. I also find it a personal challenge to muddle through the glitches as they crop up and try to resolve them myself. It is a great "hands-on" learning experience. At least that is how I view it. I guess it is a trade-off, eh? Spend two hours on the phone listening to canned music or spend two hours figuring it out for one's self. As you said, it doesn't crop all that often. |
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