Kim wrote:
wrote in message
...
uncle arnie wrote:

Mind everyone on ths thread: I keep seeing posts as
though it is only
computer help that has call centers in foreign lands.
That is incorrect.
There's a huge swing in the United States to outsource
any--*any*--telephone
contact to foreign "BPOs" (Business Process Outsourcers).
That means any
customer service you can think of, is more than likely
being answered
overseas. Why? It's not that call centers here
in the United States can't
be personed (being politically correct) 24-hrs a day.
It's the bottom line.
It's supposedly cheaper to have the work done overseas.
I doubt that it is,
given frustration levels of customers and, more
definitely, the long term
effect of taking all that kind of work
out of this country, putting people
out of work, and ultimately destroying your own customer base
by not being able to sell product.

I agree 100%, Kim. The key part of what you wrote is "short term".
Those in charge cannot seem to understand that they
are driving their companies under in the long term.

However, the short-term, money hungry, uncaring CEO
and affiliated BOD who are lining their pockets with their
savings don't care.

It's even worse in some ways. Many of them are hired with
obscenely lucrative severance packages as part of their
packages. So if they do a "good job", they get big bonuses,
and if they do a bad job and are sacked, they get an
enormous (as in tens of millions) goodbye.

Puts a new twist on "win-win".

Look at the woman (just to show it's an equal-opportunity
game for those at the top) who ran Hewlett Packard into the ground for
a classic example.

The thing that's most classic about it is that the top dogs
claim they need to pay those high salaries and benefits
to get good people. Yet somehow that doesn't translate to the
rank and file.

--

Historic note: Way back in Model T days, Henry Ford was
criticized for paying his workers $5 per day, at a time when
that was really high wages for skilled manufacturing workers.

His reply was something to the effect that he wanted his workers to be
able to afford the product they were making - that it
didn't make sense to be producing something the average working
person could not afford to own.

Kim W5TIT


73 de Jim, N2EY