Home |
Search |
Today's Posts |
#27
|
|||
|
|||
Kim wrote:
wrote in message ... uncle arnie wrote: Mind everyone on ths thread: I keep seeing posts as though it is only computer help that has call centers in foreign lands. That is incorrect. There's a huge swing in the United States to outsource any--*any*--telephone contact to foreign "BPOs" (Business Process Outsourcers). That means any customer service you can think of, is more than likely being answered overseas. Why? It's not that call centers here in the United States can't be personed (being politically correct) 24-hrs a day. It's the bottom line. It's supposedly cheaper to have the work done overseas. I doubt that it is, given frustration levels of customers and, more definitely, the long term effect of taking all that kind of work out of this country, putting people out of work, and ultimately destroying your own customer base by not being able to sell product. I agree 100%, Kim. The key part of what you wrote is "short term". Those in charge cannot seem to understand that they are driving their companies under in the long term. However, the short-term, money hungry, uncaring CEO and affiliated BOD who are lining their pockets with their savings don't care. It's even worse in some ways. Many of them are hired with obscenely lucrative severance packages as part of their packages. So if they do a "good job", they get big bonuses, and if they do a bad job and are sacked, they get an enormous (as in tens of millions) goodbye. Puts a new twist on "win-win". Look at the woman (just to show it's an equal-opportunity game for those at the top) who ran Hewlett Packard into the ground for a classic example. The thing that's most classic about it is that the top dogs claim they need to pay those high salaries and benefits to get good people. Yet somehow that doesn't translate to the rank and file. -- Historic note: Way back in Model T days, Henry Ford was criticized for paying his workers $5 per day, at a time when that was really high wages for skilled manufacturing workers. His reply was something to the effect that he wanted his workers to be able to afford the product they were making - that it didn't make sense to be producing something the average working person could not afford to own. Kim W5TIT 73 de Jim, N2EY |