Sal Brisindi wrote:
Mark S wrote:

Most of the sellers on Ebay won't give feedback to the buyer until
the buyer post positive feedback for them. If a seller shafts the
buyer & the buyer gives negative feedback the seller gives the buyer
negative for no reason other than retaliation. This screws up the
whole feedback thing. When I sell on Ebay, I give the buyer positive
feedback as soon as I receive the payment.

Ebay should revamp the feedback system where as the seller cannot
receive a feedback until he/she leaves one to the buyer first. Like
Mark said, the seller should give feedback as soon as payment has been
received as he fulfilled his obligation. The feedback would way more
honest then.

Sal

It's a hoary old chestnut!
I'm both a buyer and seller on ebay.co.uk.
It is the buyer's duty to pay for the item.
It's the seller's duty to pack the item adequately, for it to be as
advertised, to pay the carrier, and to send it.
It is the carrier's duty to take it safely to the buyer in the time
appropriate for the chosen service, but this is at the seller's risk under
UK law, though recompense can, theoretically, eventually be had by the
seller.
It is the buyer's duty to receive the item, (or respond to a card which
should be left by the carrier, but isn't always, if he's out or Customs fees
need paying, and collect the item from the depot or arrange re-delivery.)
At this point, it is appropriate for the buyer to leave feedback for the
seller if the item arrived in satisfactory condition. with appropriate
(factual and reasonable) comments about the service, packing, etc. and then
for the seller to leave appropriate, factual, feedback in response.
If unhappy with the item, he should advise the seller. They should then both
try to find out what went wrong and reach a mutually agreeable solution.
Ideally, there should never be a need for reasonable people to leave, nor
receive, negative feedback.
But, yes, the whole transaction depends on the seller, carrier, and buyer
all playing their parts, and it is messy and unpleasant otherwise.
Martin.