On Mon, 11 Apr 2005 11:15:34 -0700, Richard Clark
wrote:

Absolutely every application that is mainstream can be replaced and upgraded to
for FREE.

Hi All,

In today's news, from the Seattle Times:
"'My belief is that open-source software is going to help drive
the acquisition cost of software down toward zero,' he said, a
shift that will require software companies to move 'over to a
maintenance and support model.'"
and this is a quote from Martin Taylor, Ballmer's chief of staff at
M$.

Now, taking that cue about future trends in protecting the rights of
those who create intellectual property, you may notice that patents
and copyright have ceased to have market leverage in an industry that
is content dominated. On the other hand, maintenance and support are
strictly labor centric. How long do you think 1million Chinese will
take to hone their mid-west accent? How long do you think it would
take you to brush up your Mandarin or Cantonese?

The economy of off-shoring is not found in how many calls the Chinese
Help Desk can answer, but in how many answers the Chinese Help Desk
can make understandable.

73's
Richard Clark, KB7QHC