On Thu, 13 Nov 2003 08:55:56 -0500, Mike Coslo wrote:

Yep, sure have and did! And, along with that, customer service/support is
"shipped"overseas quite often. When you call the "local" help group for a
service you're purchasing, or product, it's likely you're talking to someone
in the Phillipines.

Mostly India now.


What outfits use accounting in India? no question that tech support has
in large part moved there.

The only time I legitimately expected offshore customer support, and
got it, was when I needed warranty repair on a kitchen appliance
made in and branded as from Australia. The lady's Aussi accent at
the end of the 800 number transfer string was unmistakable.

She referred me to the service department of my local dealer, of
course. Not like Seiko which wanted me to contact the local dealer
who would have to ship the defective watch (30 years old) back to Japan
for service. I canned it and bought a Timex.

--
73 de K2ASP - Phil Kane

From a Clearing in the Silicon Forest
Beaverton (Washington County) Oregon