Scott en Aztl=E1n wrote:

Why does a child have an expectation or privacy but an employee does
not? And forget that crap about how you "signed your rights away"
when
you joined the company; I've worked plenty of jobs in my life and
never signed such a document, yet I know that my phone calls and
email
can be monitored by my remployer at any time. It's a basic right the
employer has - I don't need to sign anything for it to be in effect.

That's not true everywhere. I am operations manager for a major
communications provider and I serve one major corporate customer. That
customer recently asked me to connect an employee's phone line to the
call monitoring system normally used for "quality assurance" recording
in the call centers. The confidential request they made noted their
intention to monitor the employee's phone calls without his knowledge.
I had to advise them that what they were doing was illegal - I
contacted *their* legal and security group who concurred with my
advice. In California, any phone call going over the public network
cannot be monitored or recorded without consent of BOTH parties.

The company can record/monitor internal calls. They are on a private
network. So anyone that believes they have a right to privacy on ANY
phone, should think again. E-mails are different matter - that is
written corespondance that can be considered company record when it's
on their system.

The restrictions extend to the call center operations here too.
Customers hear "your call may be monitored or recorded..." The
montoring system records all calls on the customer service reps phone,
as well as what they are doing on their computer during the call. In
addition to the line for call queues, there is also a line for the CSR
to use for direct incoming calls or to make outgoing calls. The
monitoring system records all calls on the CSR's phone regardless of
what line is used.

When recordings are reviewed by management, they are always reviewed by
two people. The privacy policy requires that as soon as they identify
anything they hear as personal or otherwise not related to customer
service, they stop listening and move on. The direct line on the CSR
phone does not have a monitoring notice so the privacy has to be
extended to third party.

If the mother can't live with those terms, then the child
shouldn't be on the phone at all.

If the child doesn't want to be monitored, she can buy her own phone
service. Pre-paid cell phones are widely available - no credit check
required.

Put another way . . . if you don't trust
your child to use the phone without illegally spying on him/her,
then your
child shouldn't be using the phone, period.

I guess you feel the same way about the GPS tracking device I have
installed in the car that my teenaged son drives?
--=20
Friends don't let friends shop at Best Buy.