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Opinions of Universal Radio ?
On Wed, 18 Feb 2004 12:13:10 -0600, Rusty in Louisville wrote
(in message ): I would like to get some opinions about Universal Radio, Inc., located in Reynoldsburg, Ohio. My reason for asking is they seem to never ship on time and always have to back order, sometimes taking 30 days or more to back order. Rusty in Louisville I've ordered several small orders from them and never had any problems. /gray/ |
Rusty in Louisville wrote:
I would like to get some opinions about Universal Radio, Inc., located in Reynoldsburg, Ohio. My reason for asking is they seem to never ship on time and always have to back order, sometimes taking 30 days or more to back order. Rusty in Louisville I've ordered a few things from them and had good luck. My impression is phone orders get processed faster than on line ones. All Electronics is another outfit that seems to process phone orders faster than internet ones. |
In message , Mark S. Holden
writes My impression is phone orders get processed faster than on line ones. I've had the same experience with them, they did say when I phoned them to chase an online order that they always had a LARGE amount of on line orders. I was also quoted 30 days but the kit has always arrived much quicker than that, even taking into account customs at this end. -- Bill G8IAY |
I have ordered from thm several times,
and never had any problems either with orders, or contacting them by 'phone for questions In article , "Rusty in Louisville" writes: I would like to get some opinions about Universal Radio, Inc., located in Reynoldsburg, Ohio. My reason for asking is they seem to never ship on time and always have to back order, sometimes taking 30 days or more to back order. Rusty in Louisville |
I always had good service from them over the years. No complaints. I bought
a Sony SW 100 off their used equipment site once for about $180 and it was spotless. So they are good company from my experiences. Rusty in Louisville wrote in message ... I would like to get some opinions about Universal Radio, Inc., located in Reynoldsburg, Ohio. My reason for asking is they seem to never ship on time and always have to back order, sometimes taking 30 days or more to back order. Rusty in Louisville |
My telephone introduction is, "I'd like to get a price on an item but only
if you have it in stock and can ship it immediately". That filters the just-in-time philosophy out of the ordering process. 73, Steve, W8IZ |
Steve Wolf wrote:
My telephone introduction is, "I'd like to get a price on an item but only if you have it in stock and can ship it immediately". That filters the just-in-time philosophy out of the ordering process. 73, Steve, W8IZ Only if the dealer you call is honest. |
I bought a new radio from Universal Radio
and got a radio that didn't work and was a return from a prior sale. THe people at Universal Radio restock used radios and sell them as new. **** UNIVERSAL RADIO, I will never do business with these crooks again. Tom Welch |
Tom Welch wrote: I bought a new radio from Universal Radio and got a radio that didn't work and was a return from a prior sale. THe people at Universal Radio restock used radios and sell them as new. **** UNIVERSAL RADIO, I will never do business with these crooks again. Tom Welch Not bad, 90% approval. Sounds like they can be trusted to do a good job. Dave |
On Wed, 18 Feb 2004 13:13:10 -0500, "Rusty in Louisville"
wrote: I would like to get some opinions about Universal Radio, Inc., located in Reynoldsburg, Ohio. My reason for asking is they seem to never ship on time and always have to back order, sometimes taking 30 days or more to back order. Rusty in Louisville I e-mailed them about a used item, also listing some equipment that I was thinking of selling/trading. It took them over a week to reply that the (used) item was sold and never mentioned the equipment I wanted to sell/trade. Very lax on their part. I also did a phone inquiry on a used item and after being put on hold for a while, the lady? said it was sold. I am not very thrilled about my contacts with them. Regards Warren |
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Two thumbs up!...and generally cheaper than AES.
"Tom Welch" wrote in message om... I bought a new radio from Universal Radio and got a radio that didn't work and was a return from a prior sale. THe people at Universal Radio restock used radios and sell them as new. **** UNIVERSAL RADIO, I will never do business with these crooks again. Tom Welch |
"Rusty in Louisville" wrote:
I would like to get some opinions about Universal Radio, Inc., located in Reynoldsburg, Ohio. My reason for asking is they seem to never ship on time and always have to back order, sometimes taking 30 days or more to back order. I've had similar experiences. You are told the product is in stock until the order is completed, then they tell you the item is backordered. I did want to test a Ten-Tec RX-340 there, and when the lady who answered the phone asked someone else if I could test the radio, she was told, "hell no, that's a $4000 radio." So I drove to Ten-Tec and was given free-reign to play with the radio. I bought one, from Ten-Tec, two months later. All that said, Universal is kinda the lesser of two evils in the shortwave supply biz. I look elsewhere when I can, such as Ham Radio Outlet or one of the myriad national mail-order scanner shops. -- Eric F. Richards, "Nature abhors a vacuum tube." -- J. R. Pierce, Bell Labs, c. 1940 |
Rusty In Lousiville,
I had a negative experience and would *not* recommend Universal Radio. Alternatively, I *would* recommend C Crane Radio and/or Grove Radio: I have made satisfactory purchases from both. Good Luck From sdl in Maryland. Eric F. Richards wrote: "Rusty in Louisville" wrote: I would like to get some opinions about Universal Radio, Inc., located in Reynoldsburg, Ohio. My reason for asking is they seem to never ship on time and always have to back order, sometimes taking 30 days or more to back order. I've had similar experiences. You are told the product is in stock until the order is completed, then they tell you the item is backordered. I did want to test a Ten-Tec RX-340 there, and when the lady who answered the phone asked someone else if I could test the radio, she was told, "hell no, that's a $4000 radio." So I drove to Ten-Tec and was given free-reign to play with the radio. I bought one, from Ten-Tec, two months later. All that said, Universal is kinda the lesser of two evils in the shortwave supply biz. I look elsewhere when I can, such as Ham Radio Outlet or one of the myriad national mail-order scanner shops. |
"GlennS" wrote: (Tom Welch) wrote: (snip) **** UNIVERSAL RADIO, I will never do business with these crooks again. But would you recommend them to others? LOL. That was pretty good, Glenn. Dwight Stewart (W5NET) http://www.qsl.net/w5net/ |
"Tom Welch" wrote..
I bought a new radio from Universal Radio and got a radio that didn't work and was a return from a prior sale. [snip] What radio was that??? Not your Kaito KA1102 I hope! |
"Rusty in Louisville" wrote:
I would like to get some opinions about Universal Radio, Inc., located in Reynoldsburg, Ohio. (snip) I've had mixed results with Universal Radio - one order went well and another didn't. I've had slightly better results with Burghardt (www.burghardt-amateur.com) and their prices are often better. However, since you added a shortwave newsgroup to your message, I should point out that their primary focus is on Amateur Radio, with very little shortwave equipment. Dwight Stewart (W5NET) http://www.qsl.net/w5net/ |
"Rusty in Louisville" wrote in message ... I would like to get some opinions about Universal Radio, Inc., located in Reynoldsburg, Ohio. My reason for asking is they seem to never ship on time and always have to back order, sometimes taking 30 days or more to back order. Rusty in Louisville I've ordered from them before and never had any delivery problems. Backorders are usually a function of the leadtime from the manufacturer (all of them are in Asia) and not the dealer. This issue cannot be helped. It's the nature of supply vs demand. Of late however, I've been ordering from Texas Towers http://www.texastowers.com/ for ham related items and also Grove Enterprises http://www.grove-ent.com/ for SWL items. Both of these Dealers above were able to get me a better price on a given item in several cases of purchase over the quoted price from U.R. |
Dwight Stewart wrote:
"Rusty in Louisville" wrote: I would like to get some opinions about Universal Radio, Inc., located in Reynoldsburg, Ohio. (snip) I've had mixed results with Universal Radio - one order went well and another didn't. I've had slightly better results with Burghardt (www.burghardt-amateur.com) and their prices are often better. However, since you added a shortwave newsgroup to your message, I should point out that their primary focus is on Amateur Radio, with very little shortwave equipment. I've had less than pleasant experiences with Universal. The staff seems almost surly and almost equally unfamiliar with the equipment they sell. Prices are higher, by quite a margin, over other dealers. My personal preference is R&L Electronics in Hamilton, Ohio, just north of Cincinnati. Dave K8MN |
"Rusty in Louisville" wrote in message ... I would like to get some opinions about Universal Radio, Inc., located in Reynoldsburg, Ohio. My reason for asking is they seem to never ship on time and always have to back order, sometimes taking 30 days or more to back order. Rusty in Louisville Had significant trouble with an R8B order. They did not ship as they promised and the worst part was they lied to me. The office manager was exceptionally surly when I called and asked what had happened. I doubt they know the first thing about good customer service. |
Sanjaya_49:
I bought the Kaito 1102 from Grove Enterprises, I bought this radio http://www.universal-radio.com/catalog/wx/4489.html from Universal Radio. The packaging had been tampered with. THe radio was restock and a return from a previous sale. Universal Radio sells used and/or broken radio gear as new, **** THEM!!!!!!! Tom Welch |
"Mock Turtle" wrote in message ... I would agree with this. I've written to them in the past for additional information on their equipment, and I did not always receive a reply. They seem to be more interested in collecting pictures of various customers' cats than they are of answering simple questions via e-mail. I guess I was lucky to have gotten this impression before I ordered from them, thus saving me from any ensuing hassles. Jackie |
sdl wrote:
I had a negative experience and would *not* recommend Universal Radio. Alternatively, I *would* recommend C Crane Radio and/or Grove Radio: I have made satisfactory purchases from both. I agree about Grove Enterprizes. They have an especially good return policy and rarely charge a restocking fee if all the literature and packing materials are included in the return. -----= Posted via Newsfeeds.Com, Uncensored Usenet News =----- http://www.newsfeeds.com - The #1 Newsgroup Service in the World! -----== Over 100,000 Newsgroups - 19 Different Servers! =----- |
On Thu, 19 Feb 2004 22:37:01 -0600, starman wrote
(in message ): sdl wrote: I had a negative experience and would *not* recommend Universal Radio. Alternatively, I *would* recommend C Crane Radio and/or Grove Radio: I have made satisfactory purchases from both. I agree about Grove Enterprizes. They have an especially good return policy and rarely charge a restocking fee if all the literature and packing materials are included in the return. And I'll agree about CCrane. I had a problem with an used radio I bought from them (and the problem was not very great) and they went so far out of their way to make sure I was satisfied that it embarassed me! I tried to talk them into taking some money ($25?) and they just wouldn't let me give it to them. If CCrane has something I want, I'll buy it from them without comparison shopping - I could care less if they charge more; I don't mind paying for quality. And just wait 'til I tell y'all about their battery charger! Gray Shockley ---------------- DX-392 DX-398 RX-320 DX-399 CCradio+ w/RS Loop Justice AM Antenna Torus Tuner (3-13 MHz) Select-A-Tenna --------------------- Vicksburg, MS US |
"Rusty in Louisville" wrote in message ...
I would like to get some opinions about Universal Radio, Inc., located in Reynoldsburg, Ohio. My reason for asking is they seem to never ship on time and always have to back order, sometimes taking 30 days or more to back order. Rusty in Louisville Placed one order with Universal Radio, and it was promptly processed. Have been waiting on a back order (Sony AN-LP1 Active Loop SW antenna) since early January. I'm sure they're waitning on Sony to deliver to them, but it's frustrating. |
"Rusty in Louisville" wrote in message ...
I would like to get some opinions about Universal Radio, Inc., located in Reynoldsburg, Ohio. My reason for asking is they seem to never ship on time and always have to back order, sometimes taking 30 days or more to back order. Rusty in Louisville They've got a thing for cats. I often wonder if I should send them an anonymous fax of a "Far Side" cat cartoon, the one where the cat is being hauled away by two cops. ;^) |
Universal Radio is horrible. Period.
After giving them many chances after knowing better, they continually disappoint. They NEVER have anything in stock, DO NOT communicate, and will not ship to addresses other then the billing address. Thanks to their horrible service, I've gone elsewhere and always saved money. Thanks Universal! Dan "Rusty in Louisville" wrote in message ... I would like to get some opinions about Universal Radio, Inc., located in Reynoldsburg, Ohio. My reason for asking is they seem to never ship on time and always have to back order, sometimes taking 30 days or more to back order. Rusty in Louisville Had significant trouble with an R8B order. They did not ship as they promised and the worst part was they lied to me. The office manager was exceptionally surly when I called and asked what had happened. I doubt they know the first thing about good customer service. |
"starman" wrote in message ... sdl wrote: I had a negative experience and would *not* recommend Universal Radio. No experience here with Universal Radio but I would whole heartedly recommend R&L. I won't go into details here but they were very good to me. 73 Tom KI3R Belle Vernon Pa. |
Subject: Opinions of Universal Radio ?
From: Dan Conti Date: 2/20/2004 3:46 PM Central Standard Time Message-id: Universal Radio is horrible. Period. After giving them many chances after knowing better, they continually disappoint. They NEVER have anything in stock, DO NOT communicate, and will not ship to addresses other then the billing address. Thanks to their horrible service, I've gone elsewhere and always saved money. Thanks Universal! Dan "Rusty in Louisville" wrote in message ... I would like to get some opinions about Universal Radio, Inc., located in Reynoldsburg, Ohio. My reason for asking is they seem to never ship on time and always have to back order, sometimes taking 30 days or more to back order. Rusty in Louisville Had significant trouble with an R8B order. They did not ship as they promised and the worst part was they lied to me. The office manager was exceptionally surly when I called and asked what had happened. I doubt they know the first thing about good customer service. That is not the experiences that I have had with Universal Radio. I have had iutems shipped to a different address a couple of times with no problems. I have been a customer for over twenty years with not a problem YMMV. Les Locklear On The Gulf of Mexico Lowe HF-225E Ten Tec RX-350D Various antennas Monitoring since ' 57 |
Based on the responses here, you have been lucky, and are in the minority.
That is not the experiences that I have had with Universal Radio. I have had iutems shipped to a different address a couple of times with no problems. I have been a customer for over twenty years with not a problem YMMV. Les Locklear On The Gulf of Mexico Lowe HF-225E Ten Tec RX-350D Various antennas Monitoring since ' 57 |
"William" wrote:
They've got a thing for cats. I often wonder if I should send them an anonymous fax of a "Far Side" cat cartoon, the one where the cat is being hauled away by two cops. ;^) They've also got a thing for that young lady with the short dress and high heels sitting in front of the radios in their showroom. Her photograph has been in every single catalog I've received (for years). Universal says they've been in business since 1942 and I have to wonder at this point if that same photograph has been in the catalog throughout all that time. Indeed, that "young woman" could be 70-80 years old today. However, the dress, hair style, and style of high heels, suggests the picture was taken in the 70's, which means she may only be 40-50 years old. :-) Dwight Stewart (W5NET) http://www.qsl.net/w5net/ |
Dan Conti wrote:
Based on the responses here, you have been lucky, and are in the minority. I dunno, the first several people who posted all reported good results dealing with Universal - then a day or so later people with complaints started posting. It probably depends on what you're ordering. It probably also depends on how you deal with them. If the first question you ask is "what's your best price" you give the impression rock bottom price is more important to you than good service, and you're not likely to become a loyal customer. If you talk down to them, they're not likely to enjoy helping you. If you're friendly and reasonable, most people will put a little extra effort into trying to reciprocate. |
"Dwight Stewart" wrote in message hlink.net...
"William" wrote: They've got a thing for cats. I often wonder if I should send them an anonymous fax of a "Far Side" cat cartoon, the one where the cat is being hauled away by two cops. ;^) They've also got a thing for that young lady with the short dress and high heels sitting in front of the radios in their showroom. Her photograph has been in every single catalog I've received (for years). Universal says they've been in business since 1942 and I have to wonder at this point if that same photograph has been in the catalog throughout all that time. Indeed, that "young woman" could be 70-80 years old today. However, the dress, hair style, and style of high heels, suggests the picture was taken in the 70's, which means she may only be 40-50 years old. :-) Universal is a couple miles from my home. I've bought small items from them, but have never ordered by mail any radio, so did not comment on topic. But as far as the slender blond with the high heels goes, I've seen her there and she's one of the hottest ladies in amateur radio, but I don't think she has a license. She's probably in her 40's. Have you seen the gal in the Burghart advertisements? Wow! |
William wrote: They've also got a thing for that young lady with the short dress and high heels sitting in front of the radios in their showroom. Her photograph has been in every single catalog I've received (for years). Universal says they've been in business since 1942 and I have to wonder at this point if that same photograph has been in the catalog throughout all that time. Indeed, that "young woman" could be 70-80 years old today. However, the dress, hair style, and style of high heels, suggests the picture was taken in the 70's, which means she may only be 40-50 years old. :-) Universal is a couple miles from my home. I've bought small items from them, but have never ordered by mail any radio, so did not comment on topic. But as far as the slender blond with the high heels goes, I've seen her there and she's one of the hottest ladies in amateur radio, but I don't think she has a license. She's probably in her 40's. That would be Barb Osterman... She is KC8VWI Steve Holland, MI Drake R7, R8 and R8B http://www.iserv.net/~n8kdv/dxpage.htm |
On Sat, 21 Feb 2004 08:09:24 -0500, N8KDV
wrote: But as far as the slender blond with the high heels goes, I've seen her there and she's one of the hottest ladies in amateur radio, but I don't think she has a license. She's probably in her 40's. That would be Barb Osterman... She is KC8VWI Is this her? If so, you're right! http://www.universal-radio.com/tour1.html http://www.universal-radio.com/tour2.html |
GlennS wrote: On Sat, 21 Feb 2004 08:09:24 -0500, N8KDV wrote: But as far as the slender blond with the high heels goes, I've seen her there and she's one of the hottest ladies in amateur radio, but I don't think she has a license. She's probably in her 40's. That would be Barb Osterman... She is KC8VWI Is this her? If so, you're right! http://www.universal-radio.com/tour1.html http://www.universal-radio.com/tour2.html Of course I'm right! You should have seen her about 18 years ago! Steve Holland, MI Drake R7, R8 and R8B http://www.iserv.net/~n8kdv/dxpage.htm |
Dave Holford wrote:
Tom Welch wrote: I bought a new radio from Universal Radio and got a radio that didn't work and was a return from a prior sale. THe people at Universal Radio restock used radios and sell them as new. **** UNIVERSAL RADIO, I will never do business with these crooks again. Tom Welch Not bad, 90% approval. Sounds like they can be trusted to do a good job. LOL. I have a similar experience to Tom's. Why go with an apparent "90% approval rating" when you can go with a 100% approval rating, i.e. try Grove Enterprises or AES. -- M2 |
N8KDV wrote:
GlennS wrote: On Sat, 21 Feb 2004 08:09:24 -0500, N8KDV wrote: But as far as the slender blond with the high heels goes, I've seen her there and she's one of the hottest ladies in amateur radio, but I don't think she has a license. She's probably in her 40's. That would be Barb Osterman... She is KC8VWI Is this her? If so, you're right! http://www.universal-radio.com/tour1.html http://www.universal-radio.com/tour2.html Of course I'm right! You should have seen her about 18 years ago! LOL. That picture was her about 20-30 years ago. -- M2 Steve Holland, MI Drake R7, R8 and R8B http://www.iserv.net/~n8kdv/dxpage.htm |
Michael Moore wrote:
N8KDV wrote: GlennS wrote: On Sat, 21 Feb 2004 08:09:24 -0500, N8KDV wrote: But as far as the slender blond with the high heels goes, I've seen her there and she's one of the hottest ladies in amateur radio, but I don't think she has a license. She's probably in her 40's. That would be Barb Osterman... She is KC8VWI Is this her? If so, you're right! http://www.universal-radio.com/tour1.html http://www.universal-radio.com/tour2.html Of course I'm right! You should have seen her about 18 years ago! LOL. That picture was her about 20-30 years ago. -- M2 You should see her husband's (Fred) picture -- right from the high school yearbook. -- M2 |
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