Sent the old-stock unit back to Universal on 12/23/2005. Got a call
from Universal (Tony) on 12/28/2005 (five days later) that it had been
received and a new unit was available and on its way.

Called today (1/04/2006, 12 days after old unit sent to UR, 7 days
after being old new unit was "on its way") to order some additional
parts.

Asked about status of replacement, which I had expected to be delivered
last Friday. Hadn't shipped yet. MIGHT ship THIS Friday. If so,
would get here 1/10/2006, 2.5 weeks after I sent in old unit, two weeks
since I was told it was available and "on its way." (note I am 2 days
by UPS GROUND from Universal).

Note original unit was ordered December 5th, online, from Universal.
Now going on one month since order and no unit.

I've been a customer of Universal for a decade and a half. I don't
know what's going on over there.

greg