the captain wrote in message
om...
his tuning jumps frequency when using the knob


Sounds like the freq. tuning encoder may be bad? It is an Oak Grigsby
optical encoder. Real easy to fix if that is the problem. I am suprised they
did not send him another encoder to try before sending the receiver to
them.I assume he did call service before sending it to them.

When I bought my Omni VI plus back in 1999 I went through 2 encoders before
I found a good one.The bad ones would last 2 or 3 weeks before they started
getting flakey.

The VP.....Tom Sellevetti I think was his name or something like
that...called me & personally apologized even though it was a supplier
problem.In this case Oak Grigsby had a bad "lot" of encoders & had to
scrammble to make new ones for replacement.


this is not the Ten-Tec of old. their service and gone downhill over
the past few years.

That may be true.


old performance is not indictitive of current service


I agree.

73, Ken

"the captain" wrote in message
m...
YOU WILL BE SORRY IF YOU BUY FROM TEN-TEC

I have done business with and have owned
Ten-Tec products since 1978 and I have
*never* had a problem with their Service
Department. In fact, they have been the
most helpful and easiest people to work
with with regards to any ham radio or SWL
related supplier. When I have had problems
with a Ten-Tec product, they have gone the
provebial "extra mile" on every occasion once
even sending me a replacement and aligned
PCB for my Omni-D at a flat rate swap 1-for-1
charge which was under $50. (I wish that Yaesu
and Kenwood Service was as professional and
friendly as Ten-Tec!

I have great difficulity believing your story OM.
Methinks it reeks of sour-grapes from
a generally sour dispositioned individual....

are you sure you are not dreaming ?

my personal experience with them SUCKED

I have heard other bad stories this year also. you must be living in the
long past




I have great difficulity believing your story OM.
Methinks it reeks of sour-grapes from
a generally sour dispositioned individual....