"Telstar Electronics" wrote...
Apart from the question raised over the typical radio settings,
was the idea of the processor not to reduce the dynamic
range of the audio, rather than simply increase the
maximum modulation?

No, VoiceMax greatly compresses the audio.

Was that:

No it was not to reduce the dynamic range
or
Yes, it was to reduce the dynamic range

or, maybe,
"please stop using trick questions"


What I'm saying is that to get the maximum benefit from VoiceMax...
one must have a radio that is capable of 100% modulation...

So the manufacturers all set the modulation wrong, radios
should really be at 100%?

The problem I see is that most of the fitting will be done by
"rig doctors" and DIY CBers. You think you can trust these
people to correctly set the modulation at 100%?
If you asked 100 typical "rig doctors" and DIY CBers to adjust
their modulation to exactly 100%, how many do you really think
would be spot on?

Personally, I would prefer they settle for the 85% or 95%
(whatever the real figure on their radio), rather than risk
them f*cking it up.
But, maybe I am biased... due to all the hours spent putting
right all the damage done by such people.


True. If the radio's limiter is adjusted or disabled... one would have
to restore it to its original setting if the VoiceMax module is
removed. This is normally a very simple procedure as you are most
likely aware of.

Oh yes, especially if I had fitted it.
But, when I get a job in - remove this board - I don't have a clue
what the person who fitted it has done apart from connecting
the wires.
I may know what he should have done, but we are talking of
"rig doctors" here, what we on this side of the pond also
like to call "cowboys".

Yeeeharrrr
Pass me the poker from the fire, I want to solder this board in.
(yes, it has been known)

It sounds like you have no plans to
open your radio... so VoiceMax is not for you.

This is where I start to get some serious concerns...
1. Do you really want to supply the customer, or simply
make up your own ideas and con people into buying them?

Don't understand this...

How did you decide upon your choice of product and, in fact,
your whole marketing mix? Did research tell you that millions
of people are begging for a "quality" processor at a "quality"
price - enough to keep Telstar going with those $60 payments?

Did research tell you that they would prefer the hassle of
fitting it in the radio to "plug & play", even though plug-in
and battery operated accessories have sold for years?

Is the Voicemax what the customer has made clear that they
want, or what you have decided they will have?


I didn't blow-off anyone. I merely told Vinnie that if he didn't have
the expertise necessary to install the unit... and didn't want anyone
else opening his radio... that VoiceMax wasn't for him. What's wrong
with that?

Maybe it came across as rather curt, abrupt, and unwilling to
listen to what the customer wants.
Are you really that snowed under, with no product currently available,
that you cannot consider offering the option of the device as a plug
in accessory?

I don't know, you appear to be a small business. People trust large
well known companies with a long reputation (and TV advertising). They
are attracted to the small business by the way they can be so
flexible and accomodating. No need to ask the manager to ask a director
to bring it up at the next meeting - then pass it back the same way, so
you can come up with a plan and ask the manager to ask... etc.

There are companies that I have dealt with who will take on unusual
jobs just to keep a customer happy. They will even take on jobs as
loss-leaders, just to obtain or keep customers.


Frank has been a constant irritant here for years... yes years.

Frank and I have butted heads a few times, so I do know what he
can be like. However, if he wanted to by a product or service from
me, I would not hesitate to take his money and give him the same
service as any other customer.


He is a frustrated electronic technician in California that doesn't
like
anyone challenging any statement he makes.

Does anyone like being challenged in that way?
How do you feel about the challenges on this group... my comments,
for example? I am only being honest, saying how it appears
to me.
Maybe I have some things wrong about you, but you have the chance
to put them right or sort out any image issues... normal customers
may simply keep quiet and go elsewhere for their items.


You're right... I will be distributing this device at first. After the
product catches on... I hope to work with some distribution channels.

Will they be instructed not to sell any of your products, all one
of them, to Frank?


I'm not here to impress anyone. I also don't want to sell this device
to anyone that has reservations about the performance. Most of these
guys... Frank, Steveo, and some others are not potential customers...

Once you take out the trolls, Frank, Steveo and "some others", that
does not leave many on this group. If you then take out those who
need impressing before they part with hard-earned cash, then we
are starting to run a little short on people here.
Out of those few remaining *possible* postential customers, you
just turned one away.

Maybe this group is not for you, the time could surely be better
spent. Seriously, will any sales you make from this group really
pay for the time you have spent discussing the topic?

they are spoilers. That is... and has been their mission all along.
They are good in a way because they always play the "devils advocate"
and give me an opportunity to explain my device to others out there

You also have to be willing to listen. Several on this group
are simply saying it as they see it. If they are wrong, then
maybe you need to look at image and perception.

Just as people who live in glass houses shouldn't throw stones,
people stood in quicksand should not throw punches.
Maybe time to cut loose and run, unless this group is your only
source of potential customers.

Now, there's a point... how do you effectively advertise a CB
product to the remaining enthusiasts, is there a CB magazine
in America with a decent circulation?
None now on this side of the pond, the last one got taken over
by some Hammy types, who systematically *******ized it for
their own gratification. Or at least that is how it seems :~)

Now, if you really want to chat, should we take it to email?


Regards,
Peter.
http://www.citizensband.radiouk.com/