Hello Chad (and all). My name is Jim Savery, and I am with BEHRINGER in the
USA. Our offices are near Seattle, WA, which is the best point of contact
for your particular service and support needs.

Chad, we have two authorized repair centers near you in Illinois. The first
is MidWest Audio, located up in Arlington Heights. You can visit their web
site at:

http://www.midwestaudio.net

The other local service center is in downtown Chicago, and it is called
Deltronics. Their web site can be found at:

http://www.deltronicschicago.com

Finally, we have a spare parts retailer online in New York City. They are
one of our oldest repair centers and they can ship parts nation-wide. See
them online at:

http://www.dbmproaudio.com

If you need technical support or parts identification help, you can call my
office at 425-672-0816, or use our online support system at:

http://www.behringer.com/05_support/index.cfm?lang=ENG . See the bottom left
corner of the page for the online support link.

I hope these various resources address all of your existing concerns about
service and support availability for BEHRINGER products in the USA, Canada
and Latin America. I will also post this information to rec.radio.cb just
to make sure it reaches you and all other interested parties. We understand
and respect the non-commercial nature of USENET, so please accept this post
as a one-time response to the specific concerns you voiced earlier.

Best Regards,

Jim Savery
Global Customer Support Manager
BEHRINGER The Americas
Tel: 1-425-672-0816 x 111
Fax: 1-425-673-7647
IP Phone Ext: 5024

http://www.behringer.com


"Andy Cullen" wrote in message
om...
Dear Chad,

We're sorry to hear that you're having difficulty locating spare parts
for Behringer equipment.
This is our first post into this group - and apart from the spares, we
are delighted to hear what you all have to say about our products !
Usually it's not a problem to get hold of our spares, but perhaps you
need to find a better point of contact ? We're assuming that you're
based in mainland USA, so we've taken the liberty to forward your
details to the service manger at Behringer USA. He'll be in touch with
you shortly, and we're sure that he can guide you to the most
appropriate source.

Best regards,

Andy Cullen

Customer Support Administrator
BEHRINGER Spezielle Studiotechnik GmbH





"Chad Wahls" wrote in message
...
Mackie sucks. But Behringer kicks ass inside and out! The only thing
I've -ever- had to do to a Behringer was replace the occasional busted
or missing knob.



I've been inside the occasional Behringer to repair cold solder etc in
the
old daze, they had notorious QC problems, but in the past few years they
have come leaps and bounds. I still have to turn them away due to
difficulty obtaining parts. I recently bought a couple of their DI boxes
and you can't beat them for twice the price. I'm seriously looking into

their DSP2496 system controllers right now.

Chad